Operator, Admin Specialist

DSV; Thrapston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme for Ultra‑

Salary Sacrifice Cycle Scheme

WeCare App for wellbeing

LifeWorks app for cashback

Life Insurance

Job summary

DSV is recruiting a Warehouse Administrator in Thrapston to coordinate and manage service requests from customers, aiming to meet expectations while achieving key factors. The role requires working in a fast-paced, team-oriented environment with strong systems knowledge.

You will handle inbound/outbound admin, data capture, KPI analysis, and collaboration with vendors and warehouse staff to ensure accurate documentation and excellent customer service.

Qualifications

• Prior experience in performing administrative duties and data entry is ideal.
• Strong communications skills both written and verbal.
• Exceptional numeracy and IT skills.
• Excellent time management and organisation skills.
• High attention to detail.
• Ability to problem solve.
• Ideally previous recent relevant industry experience in a similar role.

Responsibilities

• Control and manage inbound and outbound operational administrative functions.
• Work closely with team members to meet or exceed all customer service requirements.
• Develops and maintains positive customer relationships.
• Communicates effectively with customers, partner vendors and team members.
• Ensures the attainment of applicable key factors.
• Responsible for accurate data capture and system entry.
• Supports team members to ensure superior customer service.
• Utilises the quality process to resolve customer service and vendor issues.
• Proactively anticipates and resolves potential customer service partner vendor and internal team issues.
• Liaising with the warehouse to ensure all picking / packing requirements are met
• Prepare correct documentation to the operation and transport companies for the loading and offloading of vehicles
• Assist with the analysis of KPI achievement status reports, to detect areas of improvement for operational and service performance.
• Generate, monitor and distribute KPI data reports for internal and external stakeholders

Skills

Strong communications

Numeracy

IT skills

Time management

Attention to detail

Problem solving

Administrative duties

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

At DSV we're building the world ’ s leading logistics and transport network. With this exciting growth comes opportunity — and we ’ re looking for new talent to join us.

Warehouse Administrator

Thrapston

Mon-Fri 8.00am-4.00pm

DSV are recruiting for a Warehouse Administrator to be responsible for coordinating and managing service requests from customers with the goal of meeting and exceeding customer expectations while obtaining key factor goals. The ability to work in a fast-paced, challenging environment is critical. Execution of duties will require a team-oriented individual that is customer service focused, and able to obtain a strong knowledge of systems and vendor capabilities.

What will you be doing?

• Control and manage inbound and outbound operational administrative functions.
• Works closely with team members to meet or exceed all customer service requirements.
• Develops and maintains positive customer relationships.
• Communicates effectively with customers, partner vendors and team members.
• Ensures the attainment of applicable key factors.
• Responsible for accurate data capture and system entry.
• Supports team members to ensure superior customer service.
• Utilises the quality process to resolve customer service and vendor issues.
• Proactively anticipates and resolves potential customer service partner vendor and internal team issues.
• Liaising with the warehouse to ensure all picking / packing requirements are met
• Prepare correct documentation to the operation and transport companies for the loading and offloading of vehicles
• Assist with the analysis of KPI achievement status reports, to detect areas of improvement for operational and service performance.
• Generate, monitor and distribute KPI data reports for internal and external stakeholders

About You

• Prior experience in performing administrative duties and data entry is ideal.
• Strong communications skills both written and verbal.
• Exceptional numeracy and IT skills
• Excellent time management and organisation skills.
• High attention to detail.
• Ability to problem solve.
• Ideally previous recent relevant industry experience in a similar role

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.

Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars

Salary Sacrifice Cycle Scheme

WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.

LifeWorks app for access to cashback and discounts on high street and online brands.

Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.