Air Import Agent

Expeditors International; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

23 days holiday

Private medical insurance

Dental and optical cover

Employee stock purchase plan

Training and personnel development

Job summary

Expeditors International in Manchester is seeking an Air Import Administrator to manage shipments end-to-end, ensuring smooth processing and timely delivery. You will work with customers, airlines, brokers and overseas offices to maintain service excellence.

The role emphasizes accuracy in documentation, abidance by procedures and regulations, and ongoing learning to meet departmental KPIs. You will build strong relationships and contribute to process improvements while upholding professionalism.

Qualifications

• Previous experience or relevant training is desirable, but not essential.

Responsibilities

• Manage air import shipments from start to finish, ensuring a smooth and efficient process.
• Accurately process shipment documentation and maintain records within internal systems.
• Monitor and track shipments, providing updates and resolving any issues promptly.
• Liaise with customers, airlines, brokers, transport providers and overseas offices to ensure excellent customer service.
• Arrange customs documentation and ensure timely delivery of freight.
• Prepare accurate customer and supplier invoicing.
• Ensure compliance with company procedures, customer requirements and relevant industry regulations.
• Work towards departmental KPIs and identify opportunities to improve processes and efficiencies.
• Build and maintain strong relationships with customers, suppliers and internal stakeholders.
• Maintain high standards of professionalism, integrity and continuous learning.

Tools

Microsoft Office

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Globally unified system

Job Description

• Manage air import shipments from start to finish, ensuring a smooth and efficient process.
• Accurately process shipment documentation and maintain records within internal systems.
• Monitor and track shipments, providing updates and resolving any issues promptly.
• Liaise with customers, airlines, brokers, transport providers and overseas offices to ensure excellent customer service.
• Arrange customs documentation and ensure timely delivery of freight.
• Prepare accurate customer and supplier invoicing.
• Ensure compliance with company procedures, customer requirements and relevant industry regulations.
• Work towards departmental KPIs and identify opportunities to improve processes and efficiencies.
• Build and maintain strong relationships with customers, suppliers and internal stakeholders.
• Maintain high standards of professionalism, integrity and continuous learning.

Qualifications

• Previous experience or relevant training is desirable, but not essential
• Proficient in Microsoft Office and computer systems.

Additional Information

• 23 Days holiday
• Private Medical Insurance
• Dental and Optical cover
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• EAP

Successful Candidate must be eligible to work within the UK