Air Conditioning & Refrigeration Engineer

Pitkin & Ruddock Ltd; Norwich; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Overtime opportunities

Company vehicle and tools provided

Call-out allowance

Training and development

Annual health checks

Vaccinations

Job summary

Pitkin & Ruddock Ltd in Norfolk on the East of England seeks a skilled Refrigeration and Air Conditioning Engineer to join their team. You will cover Norfolk and Suffolk, carrying out planned service, maintenance and repairs to a range of systems, while delivering exceptional customer service.

Ideal candidates have proven field experience, strong diagnostic skills, and relevant qualifications such as F-Gas.

Qualifications

• Proven experience as a Refrigeration & Air Conditioning Service Engineer.
• Strong knowledge of commercial refrigeration and AC systems, including walk-ins, bottle coolers and ice machines.
• Excellent diagnostic and fault-finding skills under pressure.
• Proactive approach to problem-solving and customer-focused mindset.

Responsibilities

• Carry out planned service and maintenance on refrigeration and AC systems.
• Diagnose faults, identify solutions, and perform timely repairs.
• Install, test, and commission new systems to high industry standards.
• Maintain detailed service records and ensure safe operations under company procedures.

Skills

Refrigeration systems

Air conditioning systems

Electrical diagnostics

Refrigerant handling

Customer service

Driving licence

Proactive problem-solving

Education

F-Gas certificate

NVQ / City & Guilds

Job description

For over 70 years, Pitkin & Ruddock has built a trusted reputation for quality, reliability, and genuine care, for our customers and our people. As we continue to grow, we're looking for skilled Refrigeration and Air Conditioning Engineers who take pride in their craft and want to be part of a business where their contribution truly matters. You'll cover Norfolk and Suffolk areas.

What You'll Do

• Carrying out planned service and maintenance on a wide range of refrigeration and air-conditioning systems.
• Diagnosing faults, identifying solutions, and delivering timely, effective repairs.
• Installing, testing, and commissioning new systems to the highest industry standards.
• Completing refrigerant recovery, evacuation and recharging work safely and accurately.
• Providing exceptional customer service and representing Pitkin & Ruddock with professionalism.
• Maintaining detailed service records and ensuring full compliance with company procedures.
• Keeping up to date with the latest technologies, equipment and best practices.
• Collaborating with colleagues and contractors to deliver projects efficiently and safely.
• Consistently adhering to our robust Health & Safety standards

What you’ll bring

• Proven experience as a Refrigeration & Air Conditioning Service Engineer.
• Strong working knowledge of commercial refrigeration and AC systems (including walk-ins, bottle coolers and ice machines).
• Confident mechanical and electrical diagnostic skills.
• Sound understanding of refrigerant handling and recovery procedures.
• A proactive approach to problem-solving and the ability to stay calm under pressure.
• Great communication skills and a customer-focused mindset.
• A valid UK driver's licence.
• Relevant qualifications such as F‑Gas, NVQ, or City & Guilds.

What we offer

At Pitkin & Ruddock, you'll be joining more than a company, you'll be joining a team that invests in your future. Our benefits include:

• A competitive salary reflecting your experience and qualifications
• Overtime opportunities readily available
• £1,000 engineer referral bonus
• Modern service vehicle and company tools and equipment provided
• Call-out allowance
• Training and ongoing professional development
• Annual Occupational Health checks
• Complimentary winter flu vaccinations
• Holiday loyalty scheme
• Purchase of additional leave scheme
• Branded uniform
• Option to purchase private healthcare
• A genuinely supportive, collaborative working culture

As a family-run business, we value long-term relationships. When you join us, you're never just a number, your work is noticed, appreciated, and rewarded. We're committed to helping our people grow, develop, and excel in their careers.