AI Training Task Designer (Part-Time Contractor)

OpenTrain AI; United Kingdom; Remote; GBP 20,000 - 51,000; Part time

Job summary

OpenTrain AI is seeking a Customer Support AI Task Author to create and calibrate expert tasks based on real enterprise support work. You will develop scenarios involving customer tickets, account configuration, runbook research, routing decisions, resolution paths, and escalation criteria.

The project is entry-level yet requires hands-on support or customer success engineering experience and the ability to make defensible decisions when information is incomplete or ambiguous.

Qualifications

• Hands-on experience as a support engineer, technical support specialist, or customer success engineer.
• Ability to make defensible decisions when information is incomplete or ambiguous.
• Strong written English communication.

Responsibilities

• Create and calibrate expert tasks based on real enterprise support work.
• Develop scenarios involving customer tickets, account configuration, runbook research, routing decisions, resolution paths, and escalation criteria.
• Design task environments and write scoring rubrics for objective evaluation.

Skills

Support engineering

Customer success engineering

Ambiguity judgment

Strong written English

Tools

Ticketing systems

Runbooks

Knowledge base management

Job description

OpenTrain AI is seeking a Customer Support AI Task Author to create and calibrate expert tasks based on real enterprise support work. You will develop scenarios involving customer tickets, account configuration, runbook research, routing decisions, resolution paths, and escalation criteria.

The project is entry-level yet requires hands-on support or customer success engineering experience and the ability to make defensible decisions when information is incomplete or ambiguous.