AI Technology Learning and Adoption Lead

JMW Solicitors LLP; Manchester; Vor Ort; GBP 60.000 - 80.000; Vollzeit

Zusammenfassung

JMW Solicitors LLP seeks an experienced AI Technology Learning and Adoption Lead to shape and deliver the firm’s technology learning and AI adoption strategy. You will oversee Copilot and Legal AI training, and design engaging learning across induction, rollouts and role-specific development.

The role requires strong knowledge of Microsoft 365, legal technology and change management, with a collaborative, proactive approach to responsible AI adoption.

Qualifikationen

• > at least three years’ experience in technology learning, digital adoption or a related role, preferably within a law firm or professional services environment
• > practical understanding of generative AI, Microsoft Copilot and the opportunities, limitations and risks associated with using AI in a legal environment
• > strong knowledge of Microsoft 365 and an understanding of legal technology, preferably including systems such as Proclaim, iManage, Intapp, BundleDocs, Adobe Pro and DocuSign
• > experience of supporting technology adoption, behavioural change or digital transformation, using insight and feedback to improve engagement
• > excellent written and verbal communication skills, with the confidence to engage colleagues at all levels and explain complex concepts clearly
• > ability to create clear, accessible learning and adoption content, including guides, communications, e-learning, videos, prompt examples and practical use cases
• > ability to analyse adoption data, feedback and learning outcomes and turn findings into practical improvements
• > collaborative, self-motivated and proactive approach with sound judgment and responsible AI use
• > experience of using and administering an LMS system

Aufgaben

• Shape and deliver the firm’s technology learning and AI adoption strategy.
• Oversee Copilot and Legal AI training delivery.
• Design and deliver engaging technology training across induction, rollouts and role-specific development.
• Develop and implement adoption plans for AI tools and guide colleagues to confident use.
• Identify AI use cases with legal teams and translate into practical learning activities.
• Create high-quality learning materials: guides, e-learning, videos and use-case examples.
• Promote safe, responsible AI use aligned with policy and security requirements.
• Support AI champions and coordinate peer learning and feedback collection.
• Monitor training effectiveness using attendance, usage and feedback data; report progress.
• Keep up-to-date with AI, Microsoft 365 and legal tech developments; communicate implications.
• Coordinate learning for pilots and new technology releases with stakeholders.
• Collaborate with IT teams to ensure governed adoption activity.
• Identify current and future learning needs and contribute to delivery plans.
• Produce technology tips and engagement sessions to drive continuous learning.
• Maintain Learning Management System records and update as needed.
• Review induction and ongoing learning requirements with the manager

Kenntnisse

Technology learning

Digital adoption

Leadership

AI in legal

Microsoft 365

Communication

Training delivery

LMS usage

Ausbildung

Advanced Microsoft Office certification

TPMA Training Qualification

Tools

Copilot

Microsoft 365

Proclaim

iManage

Intapp

BundleDocs

Adobe Pro

DocuSign

Jobbeschreibung

AI Technology Learning and Adoption Lead

Department: Information Technology

Employment Type: Permanent - Full Time

Location: Manchester

Reporting To: Sue McNulty

Description

We are looking for an experienced AI Technology Learning and Adoption Team Lead to join our expanding Technology Team. Reporting to the Technology Learning and Adoption Team Manager, the successful candidate will lead day-to-day learning and adoption activity, continue to design and deliver high-quality technology training, and help drive the responsible adoption of AI across the firm. They will combine strong knowledge of Microsoft 365 and legal technology with practical experience of change, learning and user adoption. We are looking for a collaborative, proactive and credible team lead who can translate emerging technology into clear, practical and role-relevant ways of working.

The role will primarily be based in our central Manchester office but will require occasional travel to our London and Liverpool offices.

Key Responsibilities

• Work with the Technology Learning and Adoption Manager and IT Director to shape and deliver the firm’s technology learning and AI adoption strategy.
• Oversee Copilot and Legal AI software training delivered by the Technology Learning and Adoption Specialist, working alongside the existing Learning and Adoption Team Lead.
• Design and deliver effective, engaging and inclusive technology training across the firm, including induction, system rollouts, refresher learning and learning pathways for role‑specific development.
• Develop and implement adoption plans for AI tools, moving colleagues from initial awareness to confident, responsible and effective use.
• Partner with legal teams and business services to identify valuable AI use cases, understand workflow needs and translate them into practical learning and adoption activity.
• Create and maintain high‑quality learning and adoption materials, including guides, e‑learning modules, videos, communications, prompt libraries and use‑case examples.
• Promote safe and responsible AI use in line with the firm’s policies, information security requirements, confidentiality obligations and professional standards, escalating concerns where appropriate.
• Support a network of AI champions and subject matter contacts to encourage peer learning, share good practice and gather feedback.
• Monitor training effectiveness and technology adoption using attendance, assessment, usage and feedback data, and report on progress, barriers and recommended actions.
• Keep up to date with developments in AI, Microsoft 365 and legal technology, assessing their relevance and communicating practical implications to stakeholders.
• Support pilots and new technology releases by coordinating learning, communications, feedback and follow‑up activity, keeping key stakeholders informed throughout.
• Liaise with other relevant teams within the IT Department to ensure adoption activity is accurate, joined up and appropriately governed.
• Identify current and future learning and adoption requirements across departments, roles and locations, and contribute to a prioritised delivery plan.
• Produce regular technology tips, newsletters, demonstrations and engagement sessions that encourage continuous learning and effective use of available tools.
• Maintain accurate learning records and update the Learning Management System.
• Review induction and ongoing learning requirements regularly with the Technology Learning and Adoption Manager.

Skills, Knowledge and Expertise

We are looking for candidates with at least three years’ experience in technology learning, digital adoption or a related role, preferably within a law firm or professional services environment, who can also demonstrate:

• Experience of leading, coaching or coordinating colleagues and managing day‑to‑day work priorities.
• Practical understanding of generative AI, Microsoft Copilot and the opportunities, limitations and risks associated with using AI in a legal environment.
• Strong knowledge of Microsoft 365 and an understanding of legal technology, preferably including systems such as Proclaim, iManage, Intapp, BundleDocs, Adobe Pro and DocuSign.
• Experience of supporting technology adoption, behavioural change or digital transformation, using insight and feedback to improve engagement.
• Excellent written and verbal communication skills, with the confidence to engage colleagues at all levels and explain complex concepts clearly.
• Confidence and experience in delivering engaging learning to individuals and groups, both in person and online.
• Knowledge of current learning methods, instructional design and the full learning cycle.
• Ability to create clear, accessible learning and adoption content, including guides, communications, e‑learning, videos, prompt examples and practical use cases.
• Ability to analyse adoption data, feedback and learning outcomes and turn findings into practical improvements.
• A collaborative, self‑motivated and proactive approach, with sound judgement and a commitment to responsible AI use.
• Experience of using and administering an LMS system.

Qualifications/certifications (desirable but not required):

• Advanced certification in Microsoft Office 2016 upwards.
• Training Qualification such as Trainer Performance Monitoring and Assessment (TPMA).