AI Security Solutions Engineer — Demos & Integrations

Refractal; Greater London; On-site; GBP 65,000 - 120,000; Full time

Benefits offered by this job

Pension contribution

Private medical and dental cover

Visa and relocation support

Competitive equity to share in growth

Job summary

Refractal, a UK-based AI security company, seeks a customer-facing Security Solutions Engineer to bridge product capabilities with client needs in London. You’ll guide technical discovery, deliver tailored demonstrations, and help customers evaluate the value of Refractal’s security platform.

You’ll collaborate with sales, security and engineering teams to ensure smooth handovers into deployment, document requirements, and contribute to reusable demo materials.

Qualifications

• Experience explaining technical products to customers or external stakeholders.
• Understanding of security operations and how tools, telemetry and workflows fit together in a customer environment.
• Practical ability to work with APIs, inspect data and write scripts to support demonstrations, integrations and troubleshooting.
• Ability to translate a broad customer problem into testable requirements and communicate the outcome clearly.
• Sound judgement about product capabilities, with the confidence to surface limitations, manage expectations and involve the right colleagues.

Responsibilities

• Lead technical discovery to understand customers’ security priorities, existing tools, data availability and deployment constraints.
• Deliver product demonstrations tailored to the customer’s use cases and the questions they need answered.
• Design and run proofs of value with agreed success criteria, realistic scope and a clear account of the results.
• Assess integration readiness, help troubleshoot evaluation issues and coordinate with engineers when deeper product work is needed.
• Support technical due diligence and handovers, documenting requirements, commitments and open questions while bringing customer feedback into product discussions.

Skills

Customer-facing communication

Security operations

APIs & scripting

Requirements gathering

Demonstrations

Tools

Splunk

APIs

Data analysis

Job description

Refractal, a UK-based AI security company, seeks a customer-facing Security Solutions Engineer to bridge product capabilities with client needs in London. You’ll guide technical discovery, deliver tailored demonstrations, and help customers evaluate the value of Refractal’s security platform.

You’ll collaborate with sales, security and engineering teams to ensure smooth handovers into deployment, document requirements, and contribute to reusable demo materials.