AI Security Solutions Engineer

Refractal Ltd; Greater London; Hybrid; GBP 65,000 - 120,000; Full time

Benefits offered by this job

Pension contribution

Private medical and dental cover

Visa and relocation support

Competitive equity to share in Refract

Job summary

Refractal Ltd. is hiring to help customers understand where our AI security platform fits in their environment. You will lead technical discovery, perform tailored demonstrations and coordinate with engineering for smooth deployments.

You’ll document requirements and hand customers over with clear open questions. You will be assessing customer needs, building evaluation materials, and contributing to product discussions with insights from real-world deployments.

Qualifications

• Experience explaining technical products to customers or working with external stakeholders to solve technical problems.
• Understanding of security operations and how tools, telemetry and workflows fit together in a customer environment.
• Practical ability to work with APIs, inspect data and write scripts to support demonstrations, integrations and troubleshooting.
• Ability to translate a broad customer problem into testable requirements and communicate the outcome clearly.
• Sound judgement about product capabilities, with the confidence to surface limitations, manage expectations and involve the right colleagues.

Responsibilities

• Lead technical discovery to understand customers' security priorities, existing tools, data availability and deployment constraints.
• Deliver product demonstrations tailored to the customer's use cases and the questions they need answered.
• Design and run proofs of value with agreed success criteria, realistic scope and a clear account of the results.
• Assess integration readiness, help troubleshoot evaluation issues and coordinate with engineers when deeper product work is needed.
• Support technical due diligence and handovers, documenting requirements, commitments and open questions while bringing customer feedback into product discussions.

Skills

Technical discovery

Product demonstrations

APIs scripting

Customer communication

Security awareness

Tools

APIs

Job description

Refractal Ltd. is hiring to help customers understand where our AI security platform fits in their environment. You will lead technical discovery, perform tailored demonstrations and coordinate with engineering for smooth deployments.

You’ll document requirements and hand customers over with clear open questions. You will be assessing customer needs, building evaluation materials, and contributing to product discussions with insights from real-world deployments.