AI QA Program Manager, Travel Experience Platform

United States Digital Space LLC; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Remote-friendly collaboration

Flexible schedule

Donation matching

Tuition assistance

Lifestyle benefit

Travel perks

Employee assistance program

Health benefits

Referral rewards

Job summary

the company Group is seeking an AI Quality Assurance Program Manager I to drive reliable, accurate AI systems across our Travel Experiences platform. The role is hybrid with regular London office presence, reporting on AI performance, testing frameworks, and cross-functional collaboration with Data Science, AI Engineering, Product, and CX teams.

You will establish end-to-end QA methodologies for AI-enabled products, audit outputs for safety and tone, and deliver executive-ready insights to

Qualifications

• 4–6 years in technical program management, QA management, or AI/ML product operations focused on system reliability and evaluation.

Responsibilities

• Define the AI-Era Quality Strategy: Establish the end-to-end quality framework across human agents and AI agents, evolving QA from traditional sample-based auditing toward continuous, AI-enabled quality management.
• Establish AI Quality & Testing Frameworks: Design and maintain comprehensive evaluation benchmarks, testing protocols, and HITL workflows to verify AI agents, support bots, and recommendation engines operate as intended.
• Audit AI Outputs & Traveler Interactions: Continuously evaluate AI-generated outputs for intent fulfillment, safety, tone, and hallucination prevention.
• Drive Business Updates & Insights: Deliver executive-ready reporting that translates QA data, model accuracy, and error trends into strategic recommendations.
• Lead Cross-Functional AI Improvements: Partner with Data Science, AI Engineering, Product, and CX teams to turn QA findings into prompt refinements and knowledge base updates.
• Maintain Release Momentum: Track timelines for new AI deployments and QA regression testing before traveler rollout.

Skills

PM experience

QA management

AI/ML product ops

Data analysis

Cross-functional leadership

Travel tech interest

LLM evaluation tools

Annotation platforms

Zendesk AI

Intercom

Salesforce

Tools

LLM evaluation tools

Annotation platforms

Zendesk AI

Intercom

Salesforce

Job description

the company Group is seeking an AI Quality Assurance Program Manager I to drive reliable, accurate AI systems across our Travel Experiences platform. The role is hybrid with regular London office presence, reporting on AI performance, testing frameworks, and cross-functional collaboration with Data Science, AI Engineering, Product, and CX teams.

You will establish end-to-end QA methodologies for AI-enabled products, audit outputs for safety and tone, and deliver executive-ready insights to