AI Prototyping & Human-AI Experience Lead

Kyndryl Inc.; Liverpool; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Be Well program

Hybrid work culture

Job summary

Kyndryl is seeking an AI Innovation Lab Experience Specialist to bridge interaction design, engineering, and research. You will transform client briefs into tangible prototypes and evidence-backed human-AI experiences across digital, physical, and voice touchpoints.

You will lead client relationships on smaller engagements, define agent state and explanations, and coordinate across code, design, data, and fabrication to shape future technology investments today.

Qualifications

• Bachelor’s degree or equivalent practical experience in a relevant field.
• 5+ years in creative technology, design technology, interaction design, or software prototyping; 2+ years building client-facing prototypes under tight deadlines.
• Portfolio demonstrating working prototypes and the impact of your designs.
• Deep expertise in at least one core making craft with versatility across code, data, and hardware.
• Experience building with agentic and generative AI frameworks and integrating APIs/models.
• Experience conducting user testing and translating evidence into design improvements.
• Strong presentation and workshop-facilitation skills to manage client relationships.

Responsibilities

• Turn briefs into buildable blueprints and map human-agent-system interactions.
• Prototype from sketches to coded interfaces, live agents, or physical forms.
• Wire data, APIs, and AI frameworks to ensure end-to-end credibility.
• Lead co-design sessions and user testing to diagnose friction sources.
• Present prototypes to clients and facilitate executive workshops.
• Capture reusable design patterns for broader lab use.
• Package deliverables with code repositories and test evidence for downstream teams.
• Explore frontier technologies to advance human-AI collaboration.

Skills

Interaction design

Prototyping

Client-facing experience

User research

Presentation skills

Education

Bachelor’s degree in Interaction Design, HCI, Industrial Design, Computer Science, Engineering, Architecture, or equivalent

Tools

TypeScript

React

Figma

Git

API integrations

Cloud platforms

Arduino/Raspberry Pi

Job description

Kyndryl is seeking an AI Innovation Lab Experience Specialist to bridge interaction design, engineering, and research. You will transform client briefs into tangible prototypes and evidence-backed human-AI experiences across digital, physical, and voice touchpoints.

You will lead client relationships on smaller engagements, define agent state and explanations, and coordinate across code, design, data, and fabrication to shape future technology investments today.