Senior Creative Technologist: Prototyping Human‑AI

Kyndryl; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Kyndryl is seeking a Senior Creative Technologist to drive the end-to-end prototyping workflow from brief to service blueprint, including user research, real-world testing, and hands-on building across interfaces, devices and AI agents.

You will own customer-facing engagements, develop rapid prototypes, and collaborate with design, engineering and research teams to demonstrate credible, end-to-end experiences. The role emphasizes rapid delivery and evidence-based iteration.

Qualifications

• Education - Bachelor's degree in interaction design, HCI, industrial design, computer science, engineering, architecture or another creative or technical discipline, or equivalent practical experience.
• Experience - 5+ years in creative technology, design technology, interaction design or software prototyping, including 2+ years building prototypes for customers or stakeholders under time pressure.
• Portfolio - A link or PDF of recent work showing prototypes you built yourself, the question each one answered and what changed as a result - not only strategy decks or polished screens.
• Language - Business-level fluency in English.

Responsibilities

• Make the brief buildable - Turn a customer opportunity into users, workflows, decisions, constraints and hypotheses. Map the service blueprint and the human-agent-system model: roles, knowledge, handoffs, exceptions and what should stay human.
• Prototype at the lowest useful fidelity - Move from sketches and Wizard-of-Oz simulations to coded interfaces, live agents, connected devices or fabricated forms as the question demands. Put the perceived experience first and fake what is not needed to answer it.
• Make it behave for real - Wire approved or synthetic data, APIs, models and tools so prototypes show credible end-to-end behaviour rather than disconnected screens.
• Test with people before polishing - Run focused research and co-design with customers, users and subject‑matter experts. Define the evidence up front, then diagnose whether a breakdown sits in the interaction, workflow, policy, data or model.
• Work directly with customers - Present and demonstrate your work to customer teams, lead research, co‑design and testing sessions, and bring tangible work into executive workshops. On smaller engagements, act as the customer's day-to-day contact with direction from the Associate Director or Director.
• Capture the pattern behind the prototype - Separate reusable interaction logic, components, agent states, prompts, policies and evaluation assets from the customer‑specific example.
• Package the work to move - Hand pilot and delivery teams the flows, code, assets, dependencies, risks and test evidence they need to continue without starting over.
• Explore the edge - Experiment with sensors, microcontrollers, edge devices, fabrication and ambient feedback, and use the Lab's protected moonshot capacity to test high‑upside ideas in human‑AI collaboration.
• Scope and partnerships - You own the making within an engagement - the quality, credibility and learning value of the prototypes and artifacts you carry - and the day-to-day customer relationship on smaller engagements. The senior executive relationship sits with the Associate Director and Director.
• You own assigned workstreams and prototypes - Day-to-day design, technical exploration, build, testing, evidence and handoff, and the customer sessions that go with them.
• The Associate Director and Director set engagement direction - Customer journey, executive relationship, opportunity framing, prioritization and post‑Lab outcome. On smaller engagements you carry the customer relationship within that direction.
• Engineering and Lab operations own their domains - Engineering leads own production architecture, security, integration and deployment; you own prototype behaviour and the intended human‑AI experience. Scheduling, hospitality, AV, safety and equipment sit with Lab operations.
• Success looks like - Customers experience and question the opportunity before major investment; testing visibly changes the design; delivery teams continue the build and other Lab teams reuse the patterns, assets and evaluation methods behind it.

Skills

5+ years experience

Prototype for customers

Portfolio

English language

Education

Bachelor's degree in interaction design or related field

Tools

TypeScript/JavaScript

React

Figma

Git

API integration

LLM/agent frameworks

Cloud platforms

Job description

Kyndryl is seeking a Senior Creative Technologist to drive the end-to-end prototyping workflow from brief to service blueprint, including user research, real-world testing, and hands-on building across interfaces, devices and AI agents.

You will own customer-facing engagements, develop rapid prototypes, and collaborate with design, engineering and research teams to demonstrate credible, end-to-end experiences. The role emphasizes rapid delivery and evidence-based iteration.