AI Project Manager

Lorien; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Lorien is recruiting an AI Project Manager for a global Insurance client to lead AI-enabled transformation initiatives, with hands-on experience in ServiceNow, chatbot deployment, and operational excellence. The role focuses on delivering end-to-end technology programmes using Agile/Scrum and Prince2 or PMP practices.

You will articulate operational requirements, manage budgets and stakeholder relationships, and drive adoption of chatbot solutions to improve service delivery and user experience,

Qualifications

• Experience across project and programme management and service delivery.
• End-to-end technology programme delivery with recognised methodologies.
• Experience with AI, data and cloud platforms.

Responsibilities

• Lead rollout and adoption of chatbot solutions to improve service delivery.
• Document and articulate technology operations in detail.
• Manage budgets, stakeholder relations and drive operational excellence.

Skills

Project management

Programme management

Operational Excellence

Agile/Scrum

ServiceNow

Moveworks

Data & Cloud

Claude

Copilot

Tools

ServiceNow

Moveworks

Job description

Our client, a global Insurance company, are currently looking to hire an AI Project Manager with ServiceNow, Chatbot and ops excellence experience to join the team for an initial 6-month contract.

Experience

• Experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services
• Operational Excellence experience
• Ability to articulate and document technology operations in detail
• Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms
• Experience with ServiceNow and Moveworks is highly desirable.
• Ability to enable changes in operational processes and ability to work cooperatively with stakeholders and peers are essential
• Experience with Claude and Copilot
• Strong understanding of IT Service Desk operations and support models.
• Successfully led the rollout and adoption of chatbot solutions to improve service delivery, self-service capabilities, and operational efficiency.
• Enhanced the colleague and end-user experience through technology and service improvements.