AI Program Manager: Enterprise Deployments & Sustaining

Ifs1; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work opportunities

Job summary

Ifs1 in London is seeking a Technical Program Manager to oversee AI Agent deployments across enterprise customers. You will lead cross-functional delivery programs from pilot to scale-up, ensuring customer success and operational excellence.

You will bridge engineering, product, and customer teams, develop detailed plans, monitor performance, and drive continuous improvement in deployment and sustainment of AI solutions.

Qualifications

• 5-8 years of program or project management in technology, software engineering, or AI environments.
• Proven experience leading complex software implementation or systems integration programs.
• Strong understanding of the software development lifecycle and AI solution deployment (LLMs, RAG systems, prompt engineering, vector databases, etc.).
• Proficiency with project planning and collaboration tools (e.g., Jira, Asana, Smartsheet).

Responsibilities

• Lead end-to-end implementation programs for AI Agent deployments - from scoping and planning to go-live and sustainment.
• Develop and execute detailed project plans, timelines, and success metrics aligned to customer goals.
• Oversee multiple concurrent implementations, ensuring on-time, in-scope, and high-quality delivery.
• Manage technical onboarding, configuration, and integration activities in partnership with engineering and solution delivery teams.
• Establish repeatable deployment and maintenance processes for AI Agents in production.
• Lead continuous improvement cycles, including performance monitoring, issue resolution, and enhancement rollout.
• Act as the primary liaison between customers, engineering, and product teams during the full lifecycle of AI deployments.
• Translate technical requirements into actionable plans for both customer and internal stakeholders.
• Ensure proactive communication, clear expectations, and a consistently high customer experience.
• Partner with Product and Engineering to feed customer insights into the roadmap.
• Support the creation of deployment playbooks, documentation, and best practices for the Implementation & Sustaining Engineering function.
• Collaborate with Customer Success and Support to ensure smooth handoffs and ongoing operational excellence.

Skills

Cross-functional leadership

Program management

AI deployment experience

Stakeholder engagement

Communication skills

Growth mindset

Tools

Jira

Asana

Smartsheet

Python

APIs

Job description

Ifs1 in London is seeking a Technical Program Manager to oversee AI Agent deployments across enterprise customers. You will lead cross-functional delivery programs from pilot to scale-up, ensuring customer success and operational excellence.

You will bridge engineering, product, and customer teams, develop detailed plans, monitor performance, and drive continuous improvement in deployment and sustainment of AI solutions.