AI Outcomes Manager - Enterprise Customer Success

Tavily; Tipton; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical/dental/vision

Daily team lunches

Open, inclusive culture

Active learning culture

Company equity (if applicable)

Job summary

Tavily is seeking an AI Outcomes Manager to guide enterprise customers from onboarding through adoption and renewal. You will shape success plans, coordinate with architects and product teams, and ensure customers unlock Tavily’s AI-powered search capabilities.

You’ll partner with executives and technical teams to drive strategic adoption, influence product direction, and maximize customer outcomes in a fast-moving environment.

Qualifications

• 5+ years in technical, customer-facing roles such as Customer Success, Implementation, or Renewals in B2B SaaS.
• Proven experience guiding enterprise customers through onboarding, adoption, renewal, and expansion.
• Excellent communication with both technical and executive audiences.

Responsibilities

• Guide customers from onboarding to full adoption of Tavily’s AI-powered search platform.
• Lead onboarding engagements: integration, connectivity, and value realization.
• Develop scalable onboarding materials and reference implementations.
• Monitor health, usage metrics, and renewal opportunities to reduce churn.

Skills

Customer success

Account management

Enterprise SaaS

Technical communication

Renewals

Education

Bachelor’s degree or equivalent

Tools

HubSpot

Salesforce

CRM analytics

Job description

Tavily is seeking an AI Outcomes Manager to guide enterprise customers from onboarding through adoption and renewal. You will shape success plans, coordinate with architects and product teams, and ensure customers unlock Tavily’s AI-powered search capabilities.

You’ll partner with executives and technical teams to drive strategic adoption, influence product direction, and maximize customer outcomes in a fast-moving environment.