AI Operations Coordinator, Traveler Experience

Tripadvisor; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Remote-friendly collaboration

Flexible schedule

Donation matching

Tuition assistance

Lifestyle benefit

Travel perks

Employee assistance program

Health benefits

Referral rewards

Job summary

Tripadvisor in London is seeking a Project Operations Coordinator I to drive operational momentum for Travel Experiences, leveraging AI tools and automation to support global travelers. You will monitor AI-driven support workflows, report to leadership, and keep initiatives on track from booking tours to on-ground assistance.

You will collaborate with Support, Engineering, Product and Supply teams to launch traveler-facing programs on schedule, reduce response times, and ensure consistent SOPs

Qualifications

• 2–4 years in customer operations, CX project management, or travel tech operations.
• Hands-on experience with modern AI-driven customer service platforms (Zendesk AI, Intercom, Salesforce) and workflow automations.
• Execution-focused with ability to drive cross-functional accountability and clear bottlenecks.
• Excellent written and verbal communication, with ability to convert complex operational data into digestible updates.
• Traveler empathy and understanding of traveler pain points before, during, and after experiences.

Responsibilities

• Drive operational reporting for leadership, translating traveler sentiment, support analytics, and AI bot performance into concise, executive-ready updates.
• Oversee AI-driven projects, including automated traveler triage, AI copilot tools for support agents, and self-service knowledge bases for tours, attractions, and activities.
• Track project timelines across Support, Engineering, Product, and Supply to ensure traveler-facing initiatives launch on schedule.
• Identify operational friction in support ticketing and leverage AI automation to decrease response times for urgent inquiries.
• Ensure front-line traveler support teams are trained and aligned on new AI processes with clear SOPs.

Skills

Customer operations

CX project management

AI literacy

Communication

Traveler empathy

Tools

Zendesk AI

Intercom

Salesforce

Job description

Tripadvisor in London is seeking a Project Operations Coordinator I to drive operational momentum for Travel Experiences, leveraging AI tools and automation to support global travelers. You will monitor AI-driven support workflows, report to leadership, and keep initiatives on track from booking tours to on-ground assistance.

You will collaborate with Support, Engineering, Product and Supply teams to launch traveler-facing programs on schedule, reduce response times, and ensure consistent SOPs