Hybrid Service Operations Compliance Lead - AI & Risk

Tripadvisor; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation packages

Flexible schedule

Tuition assistance

Travel perks

Health benefits

Job summary

Tripadvisor is seeking a Service Operations Compliance Lead to perform audits and ensure compliance for the Customer Service department. This hybrid role requires 3 days a week in our London office.

The ideal candidate will have experience in Customer Operations, strong influencing skills, and the ability to analyze data effectively. Comprehensive benefits include flexible schedules, tuition assistance, and travel perks.

Qualifications

• 3+ years experience in Customer Operations, Service Excellence or CX Transformation.
• Experience working with Global Vendor BPO Operations in an audit or risk analyst role.
• Gen AI Governance experience.

Responsibilities

• Perform regular audits of external BPO and internal processes.
• Investigate potential compliance breaches or complaints.
• Maintain audit documentation and prepare compliance reports.

Skills

Exceptional value and resolution service-support

Strong influencing skills

Ability to analyze data

Education

Internal Auditor Certification/Certified Compliance Analyst

Job description

Tripadvisor is seeking a Service Operations Compliance Lead to perform audits and ensure compliance for the Customer Service department. This hybrid role requires 3 days a week in our London office.

The ideal candidate will have experience in Customer Operations, strong influencing skills, and the ability to analyze data effectively. Comprehensive benefits include flexible schedules, tuition assistance, and travel perks.