AI & Microsoft Training Specialist

We Are Zenith; Stamfordham; On-site; GBP 35,000 - 52,000; Full time

Job summary

We Are Zenith is seeking an experienced AI & Microsoft Training Specialist to design, deliver, and continually improve high-impact learning experiences for learners and employer partners. You will drive AI and automation apprenticeship pathways, including Level 3 and Level 4 programmes, and help learners adopt Microsoft 365 Copilot and Copilot Studio.

You will collaborate with the apprenticeship delivery team to ensure quality teaching, learning and assessment, while translating technical

Qualifications

• Level 5 qualification or equivalent experience.
• Experience delivering training within apprenticeships or workforce development.
• Strong knowledge of Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams).
• Understanding of Microsoft Copilot and its workplace application.
• Experience helping learners achieve structured outcomes.
• Strong communication, facilitation and coaching skills.
• Ability to manage workload independently and meet delivery targets.
• Strong stakeholder engagement and relationship-building skills.
• Adaptable, proactive and solution-focused.

Responsibilities

• Deliver high-quality teaching, learning and assessment across AI/digital apprenticeship programmes.
• Embed Microsoft Copilot and AI tools into delivery and learner activities.
• Support learners through onboarding, progression and end-point preparation.
• Maintain focus on learner outcomes and progression.
• Design engaging, industry-relevant content aligned to apprenticeship standards.
• Create blended learning materials and practical labs.
• Deliver training across classroom, virtual, and small-group formats.
• Facilitate hands-on learning to apply Microsoft tools and Copilot Studio.
• Promote responsible AI use including governance and data protection.
• Track learner progress and provide timely feedback and reviews.

Skills

Level-5 qualification

Apprenticeship training delivery

Microsoft 365 tools

Microsoft Copilot

CoPilot Studio

Learning outcomes support

Stakeholder engagement

Facilitation & coaching

Workload management

Education

Level 5 qualification (or equivalent experience)

Teaching/training qualification (AET/CET/DET)

Microsoft certifications

Tools

Microsoft 365 suite

Copilot Studio

Power Platform tools

Job description

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing AI and automation apprenticeship pathways, including:

• Level 3 AI Integration Digital Support Technician
• Level 4 AI & Automation Practitioner

Within the role, you will work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact.

Responsibilities:

AI Programme & Apprenticeship Delivery

• Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes
• Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities
• Support learners through their full journey, including onboarding, progression and preparation for end-point assessment
• Maintain a strong focus on learner outcomes, achievement and progression

Curriculum & Content Development

• Design and develop engaging, industry-relevant learning content aligned to apprenticeship standards
• Create blended learning materials (workshops, digital modules, video content and practical labs)
• Integrate training on:
  • Microsoft 365 productivity tools
  • Microsoft Copilot (prompting, workplace use cases, productivity gains)
  • Copilot Studio (introductory automation and solution building)
• Continuously improve content based on learner feedback, employer input and performance data

Training Delivery & Facilitation

• Deliver training across multiple formats including:
  • Classroom-based sessions
  • Virtual delivery (Microsoft Teams)
  • 1:1 and small group coaching
• Facilitate hands‑on learning experiences that enable learners to:
  • Apply Microsoft tools effectively in their roles
  • Use Copilot to improve productivity
  • Build simple solutions using Copilot Studio
• Adapt delivery style to meet the needs of different learner and employer audiences

AI Adoption & Workplace Application

• Support employers to embed AI tools into business processes
• Deliver practical training on:
  • Prompt engineering fundamentals
  • Workflow optimisation using AI
  • Automation opportunities through Copilot Studio and related tools
• Promote responsible AI use, including governance, data protection and ethical considerations

Learner Support & Progress Monitoring

• Track learner progress and provide timely support and feedback
• Conduct regular reviews to ensure learners remain on track
• Identify and address barriers to learning and achievement
• Support safeguarding and wellbeing in line with organisational policies

Stakeholder & Employer Engagement

• Build strong working relationships with employer partners
• Support training needs analysis to identify digital and AI capability gaps
• Provide guidance to employers on skills development and AI adoption
• Work collaboratively with business development and curriculum teams

Quality Assurance & Compliance

• Maintain accurate learner records in line with ESFA funding rules
• Ensure delivery meets Ofsted quality standards
• Participate in internal quality assurance processes and audits
• Contribute to continuous improvement across apprenticeship provision

Professional Development & Innovation

• Stay up to date with developments in Microsoft technologies, AI and automation
• Continuously enhance your own knowledge and delivery capability
• Contribute to the development of new AI and digital training programmes
• Act as an advocate for innovation within the Apprenticeships team

Knowledge, Skills & Experience:

Essential

• Level 5 qualification (or equivalent experience)
• Experience delivering training within apprenticeships or workforce development
• Strong knowledge of Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams)
• Understanding of Microsoft Copilot and its application in workplace productivity
• Experience supporting learners to achieve structured learning outcomes
• Strong communication, facilitation and coaching skills
• Ability to manage workload independently and meet delivery targets
• Strong stakeholder engagement and relationship‑building skills
• Adaptable, proactive and solution‑focused approach

Desirable

• Experience delivering AI or digital apprenticeship standards
• Experience with Copilot Studio or Power Platform tools
• Understanding of prompt engineering and AI adoption
• Knowledge of automation tools and workflow design
• Awareness of apprenticeship funding and compliance requirements
• Teaching or training qualification (e.g. AET, CET, DET)
• Relevant Microsoft certifications

Personal Attributes

• Passionate about digital skills, AI and workforce development
• Learner‑focused with a commitment to high‑quality outcomes
• Innovative and forward‑thinking
• Strong attention to detail and quality
• Resilient and adaptable
• Committed to continuous improvement

Role Requirements

• Based in the North East of England
• Office‑based role with delivery across employer sites
• Full UK driving licence
• Access to own vehicle
• Willingness to travel across the region and occasionally nationally