AI & Microsoft Training Specialist

We Are Zenith; England; On-site; GBP 36,000 - 48,000; Full time

Job summary

Zenith is hiring an AI & Microsoft Training Specialist to design, deliver and continuously improve high-impact learning experiences for learners and employer partners. You will work on AI and automation apprenticeship pathways, including Level 3 and Level 4 programmes, and enable adoption of Microsoft Copilot and Copilot Studio in real-world settings.

Based in the North East of England, this office-based role requires travel to employer sites and delivery across regions.

Qualifications

• Level 5 qualification (or equivalent) with delivery experience in apprenticeships or workforce development.
• Experience delivering training within apprenticeships or workforce development settings.
• Strong knowledge of Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams).
• Understanding of Microsoft Copilot and its workplace productivity applications.
• Experience supporting learners to achieve structured learning outcomes.
• Strong communication, facilitation and coaching skills.

Responsibilities

• AI Programme & Apprenticeship Delivery across Level 3 and Level 4 pathways.
• Design, deliver and improve apprenticeship content and assessments.
• Embed Copilot and AI tools into delivery and learner activities.
• Support learners through onboarding, progression and end-point assessment.
• Maintain a focus on learner outcomes and progression.
• Build relationships with employer partners and stakeholders.

Skills

Facilitation

Coaching

Teaching/training

Stakeholder engagement

Curriculum design

Time management

Adaptability

Education

Level 5 qualification (or equivalent)

Teaching or training qualification (AET/CET/DET)

Tools

Microsoft Copilot

Microsoft 365 tools

Copilot Studio

Power Platform

Job description

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing AI and automation apprenticeship pathways, including:

• Level 3 AI Integration Digital Support Technician
• Level 4 AI & Automation Practitioner

Within the role, you will work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact.

Responsibilities:

• AI Programme & Apprenticeship Delivery
• Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes
• Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities
• Support learners through their full journey, including onboarding, progression and preparation for end-point assessment
• Maintain a strong focus on learner outcomes, achievement and progression

Curriculum & Content Development:

• Design and develop engaging, industry-relevant learning content aligned to apprenticeship standards
• Create blended learning materials (workshops, digital modules, video content and practical labs)
• Integrate training on:
• Microsoft 365 productivity tools
• Microsoft Copilot (prompting, workplace use cases, productivity gains)
• Copilot Studio (introductory automation and solution building)
• Continuously improve content based on learner feedback, employer input and performance data

Training Delivery & Facilitation:

• Deliver training across multiple formats including:
• Classroom-based sessions
• Virtual delivery (Microsoft Teams)
• 1:1 and small group coaching

Facilitate hands-on learning experiences that enable learners to:

• Apply Microsoft tools effectively in their roles
• Use Copilot to improve productivity
• Build simple solutions using Copilot Studio
• Adapt delivery style to meet the needs of different learner and employer audiences

AI Adoption & Workplace Application:

• Support employers to embed AI tools into business processes
• Deliver practical training on:
• Prompt engineering fundamentals
• Workflow optimisation using AI
• Automation opportunities through Copilot Studio and related tools
• Promote responsible AI use, including governance, data protection and ethical considerations

Learner Support & Progress Monitoring:

• Track learner progress and provide timely support and feedback
• Conduct regular reviews to ensure learners remain on track
• Identify and address barriers to learning and achievement
• Support safeguarding and wellbeing in line with organisational policies

Stakeholder & Employer Engagement:

• Build strong working relationships with employer partners
• Support training needs analysis to identify digital and AI capability gaps
• Provide guidance to employers on skills development and AI adoption
• Work collaboratively with business development and curriculum teams

Quality Assurance & Compliance:

• Maintain accurate learner records in line with ESFA funding rules
• Ensure delivery meets Ofsted quality standards
• Participate in internal quality assurance processes and audits
• Contribute to continuous improvement across apprenticeship provision

Professional Development & Innovation:

• Stay up to date with developments in Microsoft technologies, AI and automation
• Continuously enhance your own knowledge and delivery capability
• Contribute to the development of new AI and digital training programmes
• Act as an advocate for innovation within the Apprenticeships team

Knowledge, Skills & Experience:

• Essential:
• Level 5 qualification (or equivalent experience)
• Experience delivering training within apprenticeships or workforce development
• Strong knowledge of Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams)
• Understanding of Microsoft Copilot and its application in workplace productivity
• Experience supporting learners to achieve structured learning outcomes
• Strong communication, facilitation and coaching skills
• Ability to manage workload independently and meet delivery targets
• Strong stakeholder engagement and relationship-building skills
• Adaptable, proactive and solution-focused approach

Desirable

• Experience delivering AI or digital apprenticeship standards
• Experience with Copilot Studio or Power Platform tools
• Understanding of prompt engineering and AI adoption
• Knowledge of automation tools and workflow design
• Awareness of apprenticeship funding and compliance requirements
• Teaching or training qualification (e.g. AET, CET, DET)
• Relevant Microsoft certifications

Personal Attributes:

• Passionate about digital skills, AI and workforce development
• Learner-focused with a commitment to high-quality outcomes
• Innovative and forward-thinking
• Strong attention to detail and quality
• Resilient and adaptable
• Committed to continuous improvement

Role Requirements:

• Based in the North East of England
• Office-based role with delivery across employer sites
• Full UK driving licence
• Access to own vehicle
• Willingness to travel across the region and occasionally nationally