AI & Microsoft Training Specialist

We Are Zenith; Hebburn; On-site; GBP 32,000 - 44,000; Full time

Job summary

Zenith presents an exciting opportunity for an AI & Microsoft Training Specialist to shape apprenticeship pathways. You will design, deliver and continuously improve high‑impact learning experiences that drive measurable outcomes for learners and employer partners.

Based in the North East, this office‑based role involves travel across the region. You will collaborate with the Apprenticeship Manager and delivery teams to enable learners to adopt Microsoft Copilot, Copilot Studio and AI‑driven

Qualifications

• Level5 qualification or equivalent experience required.
• Experience delivering training within apprenticeships or workforce development.
• Strong knowledge of Microsoft365 tools (Word, Excel, PowerPoint, Outlook, Teams).
• Understanding of Microsoft Copilot and its workplace productivity applications.
• Experience supporting learners to achieve structured learning outcomes.
• Strong communication, facilitation and coaching skills.

Responsibilities

• Deliver high‑quality teaching, learning and assessment across AI and digital apprenticeship programmes.
• Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities.
• Support learners through onboarding, progression and end‑point assessment preparation.
• Maintain a strong focus on learner outcomes, achievement and progression.
• Design and develop engaging, industry‑relevant learning content aligned to apprenticeship standards.

Skills

Level5 qualification

Training delivery experience

Microsoft365 knowledge

Copilot knowledge

Learner support

Communication & coaching

Workload management

Stakeholder engagement

Adaptability

Education

Level5 qualification (or equivalent experience)

Tools

Copilot Studio

Power Platform

Microsoft365 apps

Job description

Zenith is looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing AI and automation apprenticeship pathways, including:

• Level 3 AI Integration Digital Support Technician
• Level 4 AI & Automation Practitioner

Within the role you will work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment, enabling learners and employers to adopt Microsoft365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact.

Responsibilities

AI Programme & Apprenticeship Delivery

• Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes
• Embed MicrosoftCopilot and AI tools into apprenticeship delivery and learner activities
• Support learners through their full journey, including onboarding, progression and preparation for end‑point assessment
• Maintain a strong focus on learner outcomes, achievement and progression

Curriculum & Content Development

• Design and develop engaging, industry‑relevant learning content aligned to apprenticeship standards
• Create blended learning materials (workshops, digital modules, video content and practical labs)
• Integrate training on Microsoft365 productivity tools, MicrosoftCopilot (prompting, workplace use cases, productivity gains), and Copilot Studio (introductory automation and solution building)
• Continuously improve content based on learner feedback, employer input and performance data

Training Delivery & Facilitation

• Deliver training across multiple formats including classroom‑based sessions, virtual delivery via Microsoft Teams, and 1:1 and small group coaching
• Facilitate hands‑on learning experiences that enable learners to:
  • Apply Microsoft tools effectively in their roles
  • Use Copilot to improve productivity
  • Build simple solutions using Copilot Studio
• Adapt delivery style to meet the needs of different learner and employer audiences

AI Adoption & Workplace Application

• Support employers to embed AI tools into business processes
• Deliver practical training on prompt engineering fundamentals, workflow optimisation using AI, and automation opportunities through Copilot Studio and related tools
• Promote responsible AI use, including governance, data protection and ethical considerations

Learner Support & Progress Monitoring

• Track learner progress and provide timely support and feedback
• Conduct regular reviews to ensure learners remain on track
• Identify and address barriers to learning and achievement
• Support safeguarding and wellbeing in line with organisational policies

Stakeholder & Employer Engagement

• Build strong working relationships with employer partners
• Support training needs analysis to identify digital and AI capability gaps
• Provide guidance to employers on skills development and AI adoption
• Work collaboratively with business development and curriculum teams

Quality Assurance & Compliance

• Maintain accurate learner records in line with ESFA funding rules
• Ensure delivery meets Ofsted quality standards
• Participate in internal quality assurance processes and audits
• Contribute to continuous improvement across apprenticeship provision

Professional Development & Innovation

• Stay up to date with developments in Microsoft technologies, AI and automation
• Continuously enhance your own knowledge and delivery capability
• Contribute to the development of new AI and digital training programmes
• Act as an advocate for innovation within the Apprenticeships team

Knowledge, Skills & Experience

Essential

• Level5 qualification (or equivalent experience)
• Experience delivering training within apprenticeships or workforce development
• Strong knowledge of Microsoft365 tools (Word, Excel, PowerPoint, Outlook, Teams)
• Understanding of MicrosoftCopilot and its application in workplace productivity
• Experience supporting learners to achieve structured learning outcomes
• Strong communication, facilitation and coaching skills
• Ability to manage workload independently and meet delivery targets
• Strong stakeholder engagement and relationship‑building skills
• Adaptable, proactive and solution‑focused approach

Desirable

• Experience delivering AI or digital apprenticeship standards
• Experience with Copilot Studio or Power Platform tools
• Understanding of prompt engineering and AI adoption
• Knowledge of automation tools and workflow design
• Awareness of apprenticeship funding and compliance requirements
• Teaching or training qualification (e.g. AET, CET, DET)
• Relevant Microsoft certifications

Personal Attributes

• Passionate about digital skills, AI and workforce development
• Learner‑focused with a commitment to high‑quality outcomes
• Innovative and forward‑thinking
• Strong attention to detail and quality
• Resilient and adaptable
• Committed to continuous improvement

Role Requirements

• Based in the North East of England
• Office‑based role with delivery across employer sites
• Full UK driving licence
• Access to own vehicle
• Willingness to travel across the region and occasionally nationally