AI & Microsoft Training Specialist

We Are Zenith; North East; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

We Are Zenith is seeking an experienced AI & Microsoft Training Specialist to design, deliver and continuously improve high‑impact learning experiences for our Apprenticeship team, focusing on AI integration and practical Microsoft 365 deployment.

Reporting to the Apprenticeship Manager, you will deliver Level 3 and Level 4 apprenticeship pathways, engage employer partners, monitor learner progression and travel within the UK as required, with monthly attendance at the Tyne & Wear office.

Qualifications

• Level 5 qualification or equivalent industry experience.
• Experience delivering training within apprenticeships or workforce development.
• Strong knowledge of Microsoft 365 applications.
• Good understanding of Microsoft Copilot and workplace productivity tools.
• Experience supporting learners to achieve structured learning outcomes.
• Strong communication, coaching and facilitation skills.
• Ability to work independently and manage priorities effectively.
• Excellent stakeholder engagement and relationship‑building skills.
• Proactive, adaptable and solution‑focused approach.

Responsibilities

• Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes.
• Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities.
• Support learners throughout their journey, including onboarding, progression and End Point Assessment preparation.
• Maintain a strong focus on learner achievement, progression and outcomes.
• Design and develop engaging learning content aligned to apprenticeship standards.
• Create blended learning materials including workshops, digital learning modules, practical labs and video content.
• Deliver training covering Microsoft 365 productivity tools, Copilot and related use cases.
• Continuously improve content based on learner feedback and performance data.
• Deliver training through classroom, virtual sessions, and small group coaching.
• Facilitate practical learning experiences that apply Microsoft tools in the workplace.
• Promote responsible AI usage, governance, ethics and data protection considerations.
• Monitor learner progress and provide regular feedback.
• Conduct reviews to ensure learners stay on track.

Skills

Microsoft 365

Copilot & AI

Stakeholder engagement

Training delivery

Project management

Education

Level 5 qualification or equivalent

Tools

Copilot Studio

Power Platform

Job description

About the Role

Zenith is looking to recruit an experienced AI & Microsoft Training Specialist to join our growing Apprenticeship team.

In this role, you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for both learners and employer partners.

Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing our AI and automation apprenticeship pathways, including:

• Level 3 AI Integration Digital Support Technician
• Level 4 AI & Automation Practitioner

Working closely with the wider apprenticeship delivery team, you will ensure high-quality teaching, learning and assessment while helping learners and employers embrace Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working. You'll be responsible for translating technical capability into practical, real-world business impact.

Key Responsibilities

AI Programme & Apprenticeship Delivery

• Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes.
• Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities.
• Support learners throughout their journey, including onboarding, progression and End Point Assessment preparation.
• Maintain a strong focus on learner achievement, progression and outcomes.

Curriculum & Content Development

• Design and develop engaging learning content aligned to apprenticeship standards.
• Create blended learning materials including workshops, digital learning modules, practical labs and video content.
• Deliver training covering:
  • Microsoft 365 productivity tools
  • Microsoft Copilot and workplace use cases
  • Copilot Studio and introductory automation solutions
• Continuously improve content based on learner feedback, employer input and performance data.

Training Delivery & Facilitation

• Deliver training through:
  • Classroom‑based sessions
  • Virtual delivery via Microsoft Teams
  • One‑to‑one and small group coaching
• Facilitate practical learning experiences that enable learners to:
  • Apply Microsoft tools effectively in the workplace
  • Improve productivity through Copilot
  • Build simple solutions using Copilot Studio
• Adapt delivery methods to meet varying learner and employer requirements.

AI Adoption & Workplace Application

• Support employers to adopt and embed AI technologies within their organisations.
• Deliver practical training covering:
  • Prompt engineering fundamentals
  • Workflow optimisation using AI
  • Automation opportunities through Copilot Studio and related technologies
• Promote responsible AI usage, including governance, ethics and data protection considerations.

Learner Support & Progress Monitoring

• Monitor learner progress and provide regular feedback.

Conduct reviews to ensure learners remain on track.

Identify and overcome barriers to learning.

Support safeguarding and wellbeing requirements.

Stakeholder & Employer Engagement

• Build strong relationships with employer partners.
• Support training needs analysis activities.
• Advise employers on AI adoption and digital skills development.
• Work collaboratively with business development and curriculum teams.

Quality Assurance & Compliance

• Maintain accurate learner records in line with ESFA requirements.
• Ensure delivery meets Ofsted quality standards.
• Participate in internal quality assurance activities and audits.
• Contribute to continuous improvement initiatives across apprenticeship provision.

Professional Development & Innovation

• Keep up to date with developments in Microsoft technologies, AI and automation.
• Continuously enhance your own knowledge and delivery capability.
• Support the development of new AI and digital programmes.
• Act as an advocate for innovation across the Apprenticeships team.

Knowledge, Skills & Experience

Essential

• Level 5 qualification or equivalent industry experience.
• Experience delivering training within apprenticeships or workforce development.
• Strong knowledge of Microsoft 365 applications.
• Good understanding of Microsoft Copilot and workplace productivity tools.
• Experience supporting learners to achieve structured learning outcomes.
• Strong communication, coaching and facilitation skills.
• Ability to work independently and manage priorities effectively.
• Excellent stakeholder engagement and relationship‑building skills.
• Proactive, adaptable and solution‑focused approach.

Desirable

• Experience delivering AI or digital apprenticeship standards.
• Experience with Copilot Studio and Power Platform technologies.
• Knowledge of prompt engineering and AI adoption strategies.
• Understanding of automation tools and workflow design.
• Awareness of apprenticeship funding and compliance requirements.
• Teaching or training qualification (AET, CET, DET or equivalent).
• Relevant Microsoft certifications.

Personal Attributes

We're looking for someone who is:

• Passionate about AI, digital skills and workforce development
• Learner-focused and committed to delivering high‑quality outcomes
• Innovative and forward‑thinking
• Detail‑oriented and quality‑driven
• Resilient, adaptable and professional
• Committed to continuous improvement and personal development

Role Requirements

• Based within the UK, with the ability to travel when required.
• Remote role with attendance at our Tyne & Wear office once per month.
• Full UK driving licence.
• Access to a vehicle.

This is an exciting opportunity to help shape the future of AI and automation training while working with learners and employers to drive meaningful digital transformation.