AI Implementation & Product Success Apprentice

QA; Manchester; Remote; GBP 18,000 - 28,000; Full time

Benefits offered by this job

20 days annual leave

Workplace pension

Funded apprenticeship training

Flexible remote working

Job summary

QA is seeking an ambitious Product & Customer Success Executive to sit at the centre of our AI startup, helping onboarding, gathering feedback, and shaping the Harold product. Working remotely with occasional in-person meetings in Manchester, you will collaborate with customers, product and engineering to deliver value quickly.

You will own onboarding, collect user feedback, translate needs into requirements, and assist with integrations and testing.

Qualifications

• Level 3 Qualification (Apprenticeship/A Levels/BTEC etc.)
• Equivalent work experience (typically 2 years in a relevant role)
• 5 GCSEs including English & Maths at Grade 4 (C) or above.

Responsibilities

• Lead and accelerate customer onboarding after the sales process.
• Guide customers through setup, configuration, and implementation.
• Proactively manage follow-up activities to ensure customers achieve value quickly.
• Support pilot programmes and customer trials.
• Build strong relationships with users and become their trusted point of contact.
• Schedule and run customer review meetings.
• Gather user feedback and identify opportunities for product improvement.
• Translate customer needs into clear requirements, user stories, workflows, mock-ups, and specifications.
• Act as the bridge between customers and engineering teams.
• Help shape the product roadmap using real customer insights.
• Test new product features using real-world customer scenarios.
• Investigate issues and troubleshoot independently wherever possible.
• Log bugs, track fixes, perform retesting, and communicate updates back to customers.
• Ensure product releases deliver a smooth customer experience.
• Work alongside our CTO on product enhancements and technical projects.
• Support integrations with customer systems and third-party platforms.
• Assist with API implementations, workflow configuration, and data mapping.
• Help customers maximise the value they get from Harold’s capabilities.

Skills

Customer Success

Product Management

Product Operations

Business Analysis

SaaS Implementation

Technical Support

Software Delivery

Project Coordination

Business Systems

Data & Process Mapping

Education

Level 3 Qualification

GCSEs incl English & Maths

Job description

QA is seeking an ambitious Product & Customer Success Executive to sit at the centre of our AI startup, helping onboarding, gathering feedback, and shaping the Harold product. Working remotely with occasional in-person meetings in Manchester, you will collaborate with customers, product and engineering to deliver value quickly.

You will own onboarding, collect user feedback, translate needs into requirements, and assist with integrations and testing.