AI for Technology Operations Director: Governance & Scale

Hsbc Global Services Limited; Greater London; On-site; GBP 180,000 - 260,000; Full time

Job summary

HSBC Global Services Limited is seeking an AI for Technology Operations Lead (Director level) based in London. You will own the strategy, adoption and governance of AI across Technology Operations, building a coherent enterprise-wide programme with strong operating models and auditable controls.

The role requires senior leadership experience in regulated industries, deep knowledge of AIOps/MLOps and Generative AI, and the ability to align multiple initiatives with clear investment priorities.

Qualifications

• Senior leadership experience in banking, financial services or another highly regulated industry.
• Delivery of enterprise-scale technology transformation and organisational change.
• Experience defining and executing AI strategy, investment priorities and delivery roadmaps across complex stakeholder groups.
• Strong practical knowledge of AIOps, MLOps, machine learning, Generative AI, large language models and AI agents.

Responsibilities

• Set the strategy for AI adoption and governance across Technology Operations, improving governance flow, effectiveness and efficiency.
• Consolidate duplicated and competing AI initiatives into a single, coherent programme with clear investment priorities and delivery roadmaps.
• Shape sustainable AI-powered operating models that support HSBC’s long-term technology transformation ambitions.
• Establish governance, assurance, control and model-monitoring frameworks that enable responsible and auditable adoption in a regulated environment.
• Build and manage multidisciplinary teams of AI specialists, data scientists, engineers, architects and operational SMEs including developing talent through coaching and career pathways.
• Manage Enterprise Architecture across multiple domain areas to deliver programme outcomes without creating avoidable technical debt.
• Set engineering standards for the development, testing, deployment, monitoring and retirement of AI solutions including effective MLOps practices.
• Govern technology suppliers and delivery partners with accountability for value, quality and control effectiveness.
• Translate complex technical concepts into clear decisions, outcomes and recommendations for senior stakeholders.

Skills

Senior leadership

AI strategy & roadmaps

AIOps / MLOps

Generative AI / LLMs

Stakeholder communication

Cloud platforms

Observability tooling

Platform engineering

Talent development

Job description

HSBC Global Services Limited is seeking an AI for Technology Operations Lead (Director level) based in London. You will own the strategy, adoption and governance of AI across Technology Operations, building a coherent enterprise-wide programme with strong operating models and auditable controls.

The role requires senior leadership experience in regulated industries, deep knowledge of AIOps/MLOps and Generative AI, and the ability to align multiple initiatives with clear investment priorities.