AI-Driven Legal & Compliance Operations Lead

The Crown Estate; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Pension

Performance bonus

Flexible working

Family policies

Private healthcare

Life cover

Critical illness cover

28 days holiday

Holiday buy scheme

Job summary

The Crown Estate in London seeks a Legal & Compliance Operations Senior Manager to design and implement the operating model, processes and service delivery for the Legal, Ethics & Compliance team. You will drive continuous improvement, oversee AI-enabled tools, and support digital transformation across the function.

Leading a small team, you will develop templates, dashboards and guidance materials, collaborate with stakeholders, and ensure compliant, business-focused operations across

Qualifications

• Experience in legal or compliance operations, ideally in-house or private practice.
• Ability to design and implement operating models and processes.
• Familiarity with digital tools and AI solutions for operations.
• Strong ability to create templates, dashboards and guidance materials.
• Experience handling data and creating reporting visuals.
• Comfort with learning new systems and technology.
• People management or supervisory experience.

Responsibilities

• Support Function Set-Up: help establish the new function and operating model.
• Design and implement processes, workflows, service standards and KPIs.
• Research digital tools and AI solutions to improve delivery.
• Operationalise policies and procedures with stakeholders.
• Create reporting templates, dashboards and visuals for metrics.
• Develop training content and awareness materials for staff.
• Provide hands-on support for document management and mapping.
• Act as liaison for internal teams and external partners on compliance.
• Implement and maintain systems for governance and data management.
• Identify opportunities to streamline processes and drive transformation.
• Line manage the team coordinator and support development.
• Promote integrity, transparency and continuous improvement.

Skills

Legal & compliance operations

Operations delivery

Digital tools & AI

Clear communication

Data handling & reporting

Tech/system proficiency

People management

Job description

The Crown Estate in London seeks a Legal & Compliance Operations Senior Manager to design and implement the operating model, processes and service delivery for the Legal, Ethics & Compliance team. You will drive continuous improvement, oversee AI-enabled tools, and support digital transformation across the function.

Leading a small team, you will develop templates, dashboards and guidance materials, collaborate with stakeholders, and ensure compliant, business-focused operations across