AI-Driven Customer Experience Business Analyst

Fastmarkets; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Fastmarkets in City of London is seeking a Business Analyst to join product and technology teams. You will map requirements, write user stories, and define acceptance criteria while applying AI-enhanced discovery to improve speed and quality.

You will work across pricing and data platforms, lead workshops, manage backlogs and measure outcomes, using AI as a co-pilot with strong governance and stakeholder engagement.

Qualifications

• Strong business analysis skills across discovery, requirements, process mapping, user stories, acceptance criteria and UAT.
• Experience using AI tools to accelerate research, analysis, documentation and automation while validating outputs.
• Ability to redesign processes using automation and AI where it adds value.
• Understanding of prompt design, output evaluation and iterative testing.
• Knowledge of responsible AI principles, including privacy, security and governance.
• Ability to translate data and AI opportunities into clear business and technical requirements.
• Experience creating prototypes and using evidence to inform delivery decisions.
• Experience working with Product Owners and Agile delivery teams.
• Proficient in Jira, Confluence and similar delivery tools.
• Excellent written and verbal communication skills for technical and non-technical audiences.
• Strong facilitation, stakeholder management and influencing skills.
• Commercially minded with a focus on customer and business outcomes.
• Experience with complex data, pricing, information services or B2B products desirable.
• Experience with automation, analytics, low-code platforms or AI-enabled products desirable.

Responsibilities

• Own requirements from discovery through delivery, ensuring clear, complete and agreed outcomes.
• Lead stakeholder engagement to gather requirements, challenge assumptions and uncover business needs.
• Translate business objectives into high-quality user stories, acceptance criteria and process flows.
• Own backlog quality and readiness, ensuring priorities are clearly defined and delivery-ready.
• Manage analysis activities independently across multiple initiatives with minimal supervision.
• Facilitate workshops and discovery sessions to align business, customer and technical requirements.
• Analyse and improve business processes to drive efficiency, scalability and customer value.
• Define success measures, support testing and validate outcomes against business objectives.
• Identify and resolve requirements risks, dependencies, gaps and ambiguities early in delivery.
• Use AI tools as part of daily analysis activities to improve research, documentation, backlog refinement and decision-making.
• Identify, test and champion practical uses of AI and automation that help teams work smarter while maintaining appropriate governance and oversight.

Skills

Business Analysis

AI Tools

Automation & AI

Prompt Design

Responsible AI

Data-to-Requirements

Prototyping

Agile

Jira/Confluence

Stakeholder Mgmt

Communication

Customer Focus

Tools

Jira

Confluence

Job description

Fastmarkets in City of London is seeking a Business Analyst to join product and technology teams. You will map requirements, write user stories, and define acceptance criteria while applying AI-enhanced discovery to improve speed and quality.

You will work across pricing and data platforms, lead workshops, manage backlogs and measure outcomes, using AI as a co-pilot with strong governance and stakeholder engagement.