AI-Driven Customer Data Strategist

Accenture; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

Accenture Song is seeking a Customer Data Strategy Consultant (CL9) to shape data strategy and architecture for clients in London or Manchester. You will address cross-channel data activation, governance, and AI-enabled customer experiences across business units.

You will operate at the intersection of business and technology, translating strategic objectives into actionable roadmaps, roadmaps, and tangible outcomes, while building trust with senior leadership and client teams.

Qualifications

• Experience in customer data strategy and architecture.
• Knowledge of CDPs, MDM, CRM, and data warehousing.
• Ability to build business cases and roadmaps for leaders.

Responsibilities

• Define and shape customer data strategy across channels and lifecycle.
• Lead design and implementation of data platforms and ecosystems.
• Advise on AI-enabled customer engagement and measurement frameworks.
• Manage stakeholders and drive value through delivery.

Skills

Customer data strategy

Data architecture

Product management

Consulting

Stakeholder communication

Education

Bachelor's or Master's degree

Tools

Salesforce Data Cloud

Adobe Experience Platform

CRM systems

Job description

Accenture Song is seeking a Customer Data Strategy Consultant (CL9) to shape data strategy and architecture for clients in London or Manchester. You will address cross-channel data activation, governance, and AI-enabled customer experiences across business units.

You will operate at the intersection of business and technology, translating strategic objectives into actionable roadmaps, roadmaps, and tangible outcomes, while building trust with senior leadership and client teams.