AI-Driven Creative Operations Lead

Starling; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Living Wage employer

Flexible working

Pension 7% employer

Private Medical Insurance

Birthday day off

Life Insurance 4x salary

Volunteer time

Perkbox discounts

Job summary

Starling Bank is seeking a Senior Creative Operations Manager to oversee creative workflows, schedules and operational processes within the in-house Creative Studio. You will ensure briefs are clear, resourcing is adequate, and timelines are realistic.

This role partners with senior leaders to optimise efficiency, drive high‑quality outputs across channels, and integrate AI tools into daily work while maintaining rigorous project governance.

Qualifications

• Solid understanding of end-to-end creative and production processes.
• Proven track record of managing operations across multiple concurrent creative projects and teams.
• Strong attention to detail and organized execution, with a focus on driving tasks through to final completion.
• Ability to thrive in a fast and sometimes stressful work environment.
• Proficient in managing project timelines, budgets, and operational dependencies.

Responsibilities

• Oversee creative operations end-to-end, including project setup, brief intake, quality checks, workload traffic, resource allocation, and final project delivery.
• Lead critical brief assessment meetings, working with Head of BI/Production and 2 x Executive Creative Directors to assess briefs, agree production and creative team allocation, as well as time required to deliver.
• Implement a new workflow management platform and integrate practical AI tools into daily processes to improve efficiency.
• Track team capacity, workload requirements, and resourcing to ensure smooth project delivery.
• Manage stakeholders effectively by enforcing deadlines, securing necessary approvals on time, and resolving delivery issues as they arise.
• Collaborate closely with Producers, Creatives, Channel Owners, and Brand Integration teams to produce effective creative assets.
• Maintain a clear overview of all active projects and prioritise high-impact work when demand is high.
• Use AI tools to automate routine tasks and streamline project management workflows.
• Convert creative briefs into structured project plans, schedules, and resourcing models, while maintaining clear dependency maps and status updates.

Skills

Creative operations

Operations management

Stakeholder management

Attention to detail

Project timelines

Tools

Jira

Monday.com

Job description

Starling Bank is seeking a Senior Creative Operations Manager to oversee creative workflows, schedules and operational processes within the in-house Creative Studio. You will ensure briefs are clear, resourcing is adequate, and timelines are realistic.

This role partners with senior leaders to optimise efficiency, drive high‑quality outputs across channels, and integrate AI tools into daily work while maintaining rigorous project governance.