Creative Operations Lead - AI-Enabled, Hybrid

Starling Bank; City of Westminster; Hybrid; GBP 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Living Wage employer

Flexible working

25 days holiday

7% employer pension contribution

Private Medical Insurance

Waitrose discounts

Cycle to Work

EV leasing

Zusammenfassung

Starling Bank is seeking a senior Creative Operations Lead to oversee end-to-end creative workflows, resource planning, and platform integration. You will drive efficiency by deploying AI tools, align with Head of BI/Production, and coordinate multi-disciplinary teams to deliver high-impact projects.

The role supports a hybrid work model with a 37.5-hour week and office presence obligations, contributing to Starling's mission of a fairer, smarter, and human banking experience.

Qualifikationen

• 5+ years of experience in a creative operations role within an in-house studio, agency, or production environment.
• Hands-on experience using AI software to improve workflow efficiency.
• Proficient with workflow management platforms such as Jira or Monday.com.
• Experience collaborating with senior stakeholders and navigating corporate structures.
• Experience working in structured, process-oriented, or regulated business environments.

Aufgaben

• Oversee creative operations end-to-end, including project setup, brief intake, quality checks, workload traffic, resource allocation, and final project delivery.
• Lead critical brief assessment meetings, working with Head of BI/Production and 2 x Executive Creative Directors to assess briefs, agree production and creative team allocation, as well as time required to deliver.
• Implement a new workflow management platform and integrate practical AI tools into daily processes to improve efficiency.
• Track team capacity, workload requirements, and resourcing to ensure smooth project delivery.
• Manage stakeholders effectively by enforcing deadlines, securing necessary approvals on time, and resolving delivery issues as they arise.
• Collaborate closely with Producers, Creatives, Channel Owners, and Brand Integration teams to produce effective creative assets.
• Maintain a clear overview of all active projects and prioritise high-impact work when demand is high.
• Use AI tools to automate routine tasks and streamline project management workflows.
• Convert creative briefs into structured project plans, schedules, and resourcing models, while maintaining clear dependency maps and status updates.

Kenntnisse

Creative ops management

Stakeholder management

Attention to detail

Team coordination

Prioritization

Tools

Jira

Monday.com

AI software

Jobbeschreibung

Starling Bank is seeking a senior Creative Operations Lead to oversee end-to-end creative workflows, resource planning, and platform integration. You will drive efficiency by deploying AI tools, align with Head of BI/Production, and coordinate multi-disciplinary teams to deliver high-impact projects.

The role supports a hybrid work model with a 37.5-hour week and office presence obligations, contributing to Starling's mission of a fairer, smarter, and human banking experience.