AI-Driven Claims Product Owner — Transformation & STP

Claims Recruitment Services; Milton Keynes; On-site; GBP 65,000 - 90,000; Full time

Job summary

Claims Recruitment Services is seeking a Product Owner (Claims) in Milton Keynes to lead end-to-end claims product roadmaps. You will balance system stabilisation with a multi-year AI-driven automation strategy, working alongside transformation partners and cross-functional digital teams.

The role requires extensive insurance domain experience, governance expertise, and a strong track record in Agile delivery, with CSPO certification preferred.

Qualifications

• Demonstrable product owner experience in a digital/IT environment within insurance, ideally at a senior level with 5+ years in claims.
• Confident in presenting to and influencing C-suite stakeholders.
• Understanding of automation technologies and AI/ML in insurance, with strong product governance experience.
• Experience working with data teams to define requirements, interpret model outputs and challenge assumptions.
• Strong grounding in Agile product delivery: roadmap ownership, backlog and demand management, prioritisation and value-based decisions.
• Understanding of UK insurance regulation, governance, risk and compliance in IT delivery.
• CSPO or equivalent certification.

Responsibilities

• Define the claims product vision and roadmap with the Directors, translating strategy into a backlog.
• Set and communicate a phased straight-through processing strategy with milestones and metrics.
• Lead transformation efforts, designing operating models and embedding product practices.
• Maintain a transparent backlog as the intake point for change requests and ideas.
• Oversee knowledge transfer from legacy systems into business-as-usual operations.
• Identify automation opportunities across the claims lifecycle and articulate trade-offs.

Skills

Product ownership

Insurance domain

Agile delivery

CSPO

Stakeholder management

AI/ML awareness

Data-driven requirements

Job description

Claims Recruitment Services is seeking a Product Owner (Claims) in Milton Keynes to lead end-to-end claims product roadmaps. You will balance system stabilisation with a multi-year AI-driven automation strategy, working alongside transformation partners and cross-functional digital teams.

The role requires extensive insurance domain experience, governance expertise, and a strong track record in Agile delivery, with CSPO certification preferred.