AI-Driven Claims Handler – Hybrid, Insurtech Growth

Zego; Halifax; Híbrido; GBP 30 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Market-competitive salary

Annual performance bonus

Share options

Private medical insurance

Pension and generous holiday

Learning budget

Resumo da oferta

Zego in the United Kingdom is hiring for a claims handler role within our insurance-focused team. You will manage your own claims caseload, respond promptly to calls and correspondence, and work to reduce costs while upholding our service standards. The role requires experience in claims handling, familiarity with MOJ/OIC portals, strong negotiation skills, and the ability to prioritise workloads. We value liability insight and commercial awareness in a fast-paced, hybrid workplace.

Qualificações

• Strong claims handling experience in an insurance company.
• Good working knowledge of the MOJ and OIC portals.
• Strong telephone negotiation skills.
• Ability to plan, organise and prioritise own workload.
• Sound knowledge of liability scenarios and commercial awareness.

Responsabilidades

• Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements.
• Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays
• Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.
• Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently, with a pragmatic approach to claims handling.
• Work on Personal Injury claims inside and outside of MOJ/OIC portals.
• Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.
• Conducting liability and quantum investigations, whilst considering whether there is potential for fraud.

Conhecimentos

Claims handling

MOJ/OIC portals knowledge

Negotiation skills

Workload planning

Liability knowledge

Insurtech exposure

Ferramentas

MOJ/OIC portals

Descrição da oferta de emprego

Zego in the United Kingdom is hiring for a claims handler role within our insurance-focused team. You will manage your own claims caseload, respond promptly to calls and correspondence, and work to reduce costs while upholding our service standards. The role requires experience in claims handling, familiarity with MOJ/OIC portals, strong negotiation skills, and the ability to prioritise workloads. We value liability insight and commercial awareness in a fast-paced, hybrid workplace.