AI Capability & Learning Consultant - 6 month FTC

Global Payments Inc.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Global career opportunities

Learning & development

Inclusive team environment

Community initiatives

Wellbeing support

Global recognition platform

Job summary

Global Payments Inc. is seeking an AI Capability & Learning Consultant for a 6-month FTC contract in London. You will drive enterprise-wide AI capability growth, shape adoption of AI tools like Copilot, and create scalable learning experiences that translate into measurable business impact.

You will design learning pathways, build communities, and measure outcomes while embedding responsible AI practices across the organization.

Qualifications

• Experience in Organizational Development, Learning and Development, Change Management, or Workforce Transformation.
• Track record of assessing capability needs and driving adoption, behavior change, and measurable business results.
• Strong consulting, stakeholder management and storytelling skills to influence across functions.
• Ability to design and deliver scalable learning experiences for diverse audiences.

Responsibilities

• Drive enterprise-wide AI capability growth by identifying skill gaps and defining learning priorities.
• Shape AI adoption by designing practical learning experiences for applying AI tools in daily work.
• Create learning pathways delivering measurable outcomes for various talent groups.
• Build a culture of responsible AI use in learning resources and programs.
• Partner with teams to pilot and scale AI use cases to boost productivity and adoption.
• Develop resources and communities—toolkits, case libraries, champion networks, and communications.
• Measure impact with data on capability growth, confidence, and business outcomes.
• Monitor emerging AI trends and translate into scalable capability strategies.

Skills

Organizational Development

Learning & Development

Change Management

Stakeholder Management

Facilitation

Storytelling

Consulting

Tools

Microsoft Copilot

Job description

AI Capability & Learning Consultant (6 month FTC Contract)

Ready to take your career global?

Artificial Intelligence (AI) is transforming how people work, create, and solve problems. At Global Payments, we're focused on equipping our people with the skills, confidence, and tools they need to embrace that change responsibly and effectively.

This is an opportunity to join a global team shaping how AI capability develops across our business. You'll work with leaders, technology teams, product teams, and business functions around the world to create learning experiences that drive adoption, unlock productivity, and prepare our workforce for the future.

In this role, you'll drive the growth of AI capability across Global Payments, influence how colleagues adopt tools like Microsoft Copilot, and create learning experiences that turn potential into measurable business impact. You'll own initiatives that strengthen confidence, accelerate responsible AI adoption, and help shape the future of commerce through innovation, learning, and continuous improvement.

What you own

• Drive enterprise-wide AI capability growth by identifying workforce skill gaps, defining learning priorities, and creating solutions that align with business goals and future workforce needs.
• Shape the adoption of AI across Global Payments by designing practical learning experiences that enable colleagues to apply approved AI tools in meaningful, everyday ways.
• Create learning pathways that deliver measurable outcomes for colleagues, people leaders, senior leaders, engineering teams, product teams, and other critical talent groups.
• Build a culture of responsible AI use by embedding safe, ethical, and approved practices into learning experiences, resources, and capability programs.
• Influence business performance through AI adoption by partnering with teams to identify, pilot, and scale use cases that improve productivity, effectiveness, and colleague experience.
• Develop engaging resources and communities that accelerate learning, including toolkits, use case libraries, champion networks, communications, and peer learning experiences.
• Use data and insights to continuously improve impact by measuring capability growth, confidence, tool adoption, behavior change, and business outcomes.
• Keep Global Payments future-ready by monitoring emerging AI trends, technologies, and skill requirements and translating them into scalable capability strategies.

What you bring

• Experience in Organizational Development, Learning and Development, Change Management, or Workforce Transformation.
• A track record of assessing capability needs and creating solutions that drive adoption, behavior change, and measurable business results.
• Strong knowledge of Artificial Intelligence (AI), Generative AI, and workplace productivity tools, combined with curiosity for emerging technologies.
• Experience designing and delivering learning experiences and capability programs at scale across diverse audiences.
• The ability to simplify complex concepts and turn them into engaging, practical, and accessible learning experiences.
• Strong consulting, stakeholder management, communication, facilitation, and storytelling skills that enable you to influence across functions and levels.
• A collaborative, proactive, and solutions-focused mindset that reflects our values: Think Like a Client, Act Like an Owner, and Win as One Team.

Our perks - what we’ll bring for you

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer.