AI and Automation Apprentice

Enfield Council; Enfield; Híbrido; GBP 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

LGPS pension

32 days annual leave

Hybrid working

Season ticket loan

Career development

Employee assistance programme

Health and leisure discounts

Cycle to work scheme

Resumo da oferta

Enfield Council invites applications for an AI and Automation Apprentice within its Digital Services team. The role focuses on identifying opportunities, analysing processes and supporting the rollout of low-code and AI-enabled solutions to improve productivity and service delivery.

You will work under supervision across projects, contribute to testing and documentation, and ensure governance and data protection standards are met while developing practical digital transformation skills.

Qualificações

• GCSE Maths and English (grade 4/C or above).
• Interest in AI and its continued emergence.
• Applicants based in the Enfield postcode/catchment area.

Responsabilidades

• Identify opportunities where AI, automation and digital tools could improve services, productivity, accuracy and customer/staff experience.
• Map and review processes, user needs and data to define requirements.
• Support workshops, solution design, pilots and proofs of concept; evaluate tools against needs, costs and risks.
• Configure and implement low-code, no-code, automation and AI solutions under supervision.
• Plan testing, record results, support user testing and ensure solutions are reliable and secure.
• Follow policies and governance for responsible AI, data protection and information security.
• Support risk assessments, maintain records and consider fairness, bias and transparency.
• Create process maps, training materials and technical notes for colleagues.
• Monitor outcomes, report benefits and issues, and drive improvements.
• Work with colleagues and approved suppliers, manage workload and explain tech clearly.
• Complete apprenticeship learning, reviews and portfolio evidence; stay updated with AI developments.

Conhecimentos

Process mapping

Analytics

Problem solving

Stakeholder communication

Team collaboration

Formação académica

GCSE Maths and English (grade 4/C or above)

Ferramentas

Low-code platforms

Descrição da oferta de emprego

The AI and Automation Apprentice will support the Council’s Digital Services team to identify opportunities to improve productivity, efficiency and service delivery through the use of AI and Automation. Working alongside colleagues across the organisation, the postholder will help analyse business processes, support the implementation of low code and AI-enabled solutions, and promote the safe, responsible and effective use of the technology. The role provides practical experience in digital transformation while contributing to projects that reduce manual effort, improve data quality and enhance customer and staff experiences.

Key Accountabilities:

• Work with colleagues to identify where AI, automation and digital tools could improve services, productivity, accuracy and the experience of customers and staff.
• Map and review processes, user needs, systems and data to understand problems, assess whether automation is suitable and agree clear requirements.
• Support workshops, process reviews, solution design, pilots and proofs of concept, and help evaluate tools against business needs, costs, benefits and risks.
• Under supervision, help configure and implement approved low-code, no-code, automation and AI solutions, including prompts, workflows, integrations and secure data use.
• Plan and carry out testing, record results and defects, support user testing and help confirm that solutions are accurate, reliable, secure and accessible.
• Follow Council policies and legal, ethical and governance requirements for responsible AI, data protection, information security, equality, employment and records management.
• Support risk and impact assessments, keep clear records and consider fairness, bias, transparency, human oversight, accessibility and the effect of change on staff.
• Create clear process maps, guidance, training materials and technical notes, and help colleagues understand and use approved tools confidently.
• Monitor solutions, user feedback and results; report benefits, problems and lessons learned; support improvements; and refer specialist issues when needed.
• Work collaboratively with colleagues and approved suppliers, organise assigned work, meet deadlines and explain technical information in a clear and accessible way.
• Complete apprenticeship learning, reviews and portfolio evidence, act on feedback and keep up to date with relevant AI, automation and digital developments.
• Manage own performance and development, comply with Council policies and procedures, and undertake other reasonable duties commensurate with the grade, apprenticeship and level of supervision.

The AI and Automation Apprentice will report to the Head of AI and Automation and will be embedded within the AI and Automation Team in Digital Services. The Head of AI and Automation will oversee and direct the apprentice’s day-to-day activities. Throughout the apprenticeship, the postholder will work across a range of teams, services and projects within Digital Services and across the wider Council to gain broad experience and develop the knowledge, skills and behaviours required for the Level 4 AI and Automation Apprenticeship.

Entry requirements

Due to the location of travel for this role, it is highly advised any applicants are based in the Enfield postcode/catchment area.

A minimum of Grade 4/C or above in both Maths and English at GCSE level.

Are clear and evidencable interest in AI and its continued emergence.

Employees will be expected to attend the Enfield office 2 days per week

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme.
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Certain posts in the Council are ‘politically restricted’ which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.