Agricultural Machinery Warranty Controller

Carrs Billington Agriculture (Sales) Ltd.; Carlisle; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Employee Assistance

Sick Pay

Health Cash Plan

Staff Discount

Cycle to Work

Life Assurance

Pension Scheme

Training & Development

Salary Reviews

25 Days Leave

Job summary

Carr's Billington Agriculture is seeking a motivated Machinery Warranty Controller for our Head Office in Rosehill, Carlisle. You will own end-to-end warranty processes, act as the main contact, and drive income recovery while supporting depots and improving group procedures.

The role requires strong written communication, exceptional organisation, and proficiency with Word, Excel and Outlook. You will produce monthly insights and financial reporting, standardise procedures, and help enhance

Qualifications

• End-to-end warranty process ownership across the group.
• First point of contact for all warranty matters.
• Submit accurate claims within manufacturer frameworks and timescales.
• Monitor claim status, rejections and resubmissions.
• Review gains, losses and financial risk to protect performance.
• Maximise warranty income through high-quality admin.
• Identify trends to drive improvement.

Responsibilities

• Own and manage the entire warranty process end-to-end across the organisation.
• Act as the first point of contact for all warranty matters across depots.
• Submit accurate claims within manufacturer frameworks and timescales.
• Monitor claim status, rejections, resubmissions, and progress to resolution.
• Review gains, losses and financial risk, protecting business performance.
• Maximise warranty income and recovery through consistent, high-quality administration.
• Serve as a key link to Service Teams, building strong collaborative relationships.
• Produce clear financial reporting to support leadership decisions.
• Standardise warranty procedures across the Group.
• Identify trends, recurring failures, and improvement opportunities.

Skills

Written communication

Organised

IT skills (Word/Excel/Outlook)

Analytical thinking

Cross-team collaboration

Problem solving

Prioritisation

Job description

Are you driven by accuracy, process excellence and making a real impact across a business? Do you thrive on problemsolving, data insights, and keeping operations running smoothly behind the scenes? We are seeking a highly motivated and organised Machinery Warranty Controller to join our dynamic team at our Head Office in Rosehill, Carlisle. At Carr's Billington Agriculture, our customers and colleagues rely on us to keep farms and machinery operating at their best. You will play a pivotal role in ensuring warranty processes run seamlessly; recovering vital income, supporting our depots, and driving continuous improvement across the Group.

THE JOB

This is more than administration. This is influence, insight, and impact.

As our Machinery Warranty Controller, you'll become the central expert for warranty administration across all depots and major manufacturers. You will:

• Own and manage the entire warranty process, endtoend, across the organisation.
• Act as the first point of contact for all warranty matters.
• Submit accurate claims within manufacturer frameworks and timescales.
• Monitor claim status, rejections, resubmissions, and progress to resolution.
• Review gains, losses and financial risk, protecting business performance.
• Maximise warranty income and recovery through consistent, highquality administration.
• Serve as a key link to Service Teams, building strong collaborative relationships.
• Track performance, WIP and outstanding values, providing essential monthly insights.
• Produce clear financial reporting to support leadership decisions.
• Support credit note processing and reconciliation.
• Standardise warranty procedures across the Group.
• Identify trends, recurring failures, and improvement opportunities to enhance efficiency.
• Help reduce administrative pressures on Service Managers, enabling them to focus on operational delivery.
• Your work will directly influence profitability, service performance and our relationships with major machinery partners.

Skills, Experience And Qualities Required

• Strong in written communication
• Exceptionally organised and detaildriven
• Confident with IT systems (Word, Excel, Outlook)
• Strong in written communication
• Analytical, with the ability to turn data into meaningful insight
• A positive communicator who works confidently across teams
• Calm, adaptable, and able to meet changing demands
• Skilled at managing priorities and deadlines
• A proactive problemsolver who loves improving processes

Benefits

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health

• Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Sick pay: Generous company sick pay entitlement.
• Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle

• Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
• My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
• Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

• Pension: Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal and review scheme