Agile Delivery Lead/Scrum Master

Post Office; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

27.5 days annual leave

Bonus opportunity up to 18%

Car allowance

Generous pension scheme

Job summary

The Delivery Lead / ScrumMaster Mails at Post Office London will support one or more product development squads in Agile delivery, guiding frontend and backend integration, testing and engineering support for rollouts across Branch Technology, Cloud and Digital Platforms.

You will drive mature Agile practices, remove impediments, facilitate ceremonies, manage Jira/Confluence, and partner with Product Owners to ensure on-time, within-budget delivery and continuous improvement.

Qualifications

• Extensive experience working as a Scrum Master or in a similar Agile Delivery Role.
• Hold at least one current Agile/SCRUM certification: CSM, PSM, or PMI-ACP.
• Strong understanding of Agile principles and the Scrum framework.
• Excellent facilitation skills to lead Scrum events effectively and foster collaboration.
• Experience removing impediments and enabling self-organisation in development squads.

Responsibilities

• Lead day-to-day Agile delivery practices across one or more squads.
• Facilitate daily standups, sprint planning, estimation and task creation.
• Capture feedback and actions from sprint reviews and retrospectives.
• Manage scrum board administration and ensure Jira tooling works for the team.
• Collaborate with Product Owners to keep tasks on time and within budget.

Skills

Scrum Master experience

Agile delivery

Facilitation

Jira/Confluence

Communication

Blocker removal

Education

Bachelor's degree in CS/Engineering/Business

Tools

Jira

Confluence

Job description

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Integration Engineering
Contract Type: Permanent
Working pattern: Hybrid
Location: London
Closing Date: 10th November 2026

What to expect

The Delivery Lead / ScrumMaster Mails will provide support to one, or more, product development squads in key technical areas of the Mails Dev Squad, the role will support and lead colleagues on the frontend and backend integration, testing and engineering support needed for a number of roll outs in Branch Technology, Cloud and Digital Platforms.

The purpose of Delivery Lead / ScrumMaster Mails is to help Post Office further develop the maturity of its new Agile/SCRUM and Product development processes and new ways of working - while also practically ensuring one - or more - Technology Product Squads are working effectively to deliver agreed business requirements.

The role is accountable for both ensuring day-to-day best practice in Agile/SCRUM methods are adhered too across these squads, as well as proactively supporting the teams with the removal of impediments. Acting in the ScrumMaster role where needed, you will organise, run and manage the documented outputs from a variety of meetings and ceremonies such as facilitating daily standups, support iteration/sprint planning, including helping in estimation and sub task creation. You will also facilitate and capture feedback and actions from sprint reviews and retrospectives. The role will also be responsible for board administration, ensuring that tickets are up to date and the scrum tools like Jira are working well for the squad. By fostering collaboration, removing impediments, and promoting continuous improvement, you help the team achieve their goals and deliver high-quality products.

The Delivery Lead/ScrumMaster Mails will also act as the delivery manager for the squads they represent, helping managing communication, coordinating team members, feeding into other project and programme managers, and helping the Product Owner ensure that tasks are completed on time and within budget. The Agile Delivery Lead/ScrumMaster Mails role will act as a key link and work directly with the Product Owners, Product Leads and Project/Programme Managers to help remove blockers and impediments and ensure regular reporting and analysis of burndown charts and other portfolio planning tools are up-to-date.

The Delivery Lead / ScrumMaster Mails role will always be modelling the Post Office behaviours and demonstrating a Postmaster first mindset. This role requires a highly organised individual, capable of balancing the day-to-day support of a development squad.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will be well versed in the below:

Experience and Qualifications

• Extensive experience working as a Scrum Master or in a similar Agile Delivery Role.
• Hold at least one current Agile/SCRUM certification Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Agile Certified Practitioner (PMI-ACP)
• Strong Understanding of Agile principles and the scrum framework.
• Excellent facilitation skills to lead Scrum events effectively and foster collaboration within the team.
• Experienced in serving development squads by removing impediments and enabling self-organisation.
• Strong communication and interpersonal skills to facilitate collaboration and resolve conflicts.
• Ability to identify and address issues and impediments that hinder the team's progress.
• Empathy and emotional intelligence to understand team dynamics and foster a positive team culture.
• Willingness to continuously learn and improve as a Scrum Master and Agile practitioner.
• Ability to adapt to changing circumstances and navigate complex team dynamics.
• Experienced in using Agile/SCRUM tools such as Jira/Confluence
• A bachelor's degree in computer science, engineering, business, or a related field preferred
• Post Office industry relevant experience

Skills and Capabilities

• Significant experience in acting in Agile Delivery Lead/Scrum Master role (3 years+), with a proven background in software development.
• Positive, ‘can-do’ mindset
• Proven ability to design, plan and facilitate effectively workshops and planning sessions with a wide variety of team and other stakeholders.
• Happy to be hands-on as needed as well as focusing on strategic process change.
• Extensive experience of working in an Agile environment with a focus on fast-paced delivery.
• Understanding of a variety of prioritisation approaches and able to choose the appropriate method.
• Pragmatic approach to supporting delivery with the ability to managing conflicting stakeholder requirements.
• Excellent people management skills and ability to converse effectively at all levels of the business.
• Demonstrates ‘customer first’ thinking and behaviours.
• Role-models continuous improvement.
• Ideally an understanding of our existing branch technology.
• Strong collaborator and communicator, excellent stakeholder management skills with the ability to build key relationships and work collaboratively with wider teams including Finance, Marketing, Legal, Risk and Compliance.
• Strong commercial business acumen and ability to make data-driven business decisions.
• Demonstrates a strong commitment to upholding the values and principles of Post Office.