Agile Delivery Lead: Drive Change & Live Service

Giacom; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working

25 days annual leave plus birthday off

Pension plan

Complimentary refreshments

Job summary

Giacom, a UK-based platform provider connecting technology resellers and service providers, seeks a Delivery Lead to coordinate and govern delivery across Agile change initiatives and live service activities. You will balance feature development with incidents, data processing, and production support, driving continuous improvement across delivery and operations.

The role requires strong delivery management, Agile experience, and a background in software development or QA.

Qualifications

• Strong delivery management across Agile and operational environments.
• Proven ability to manage both planned and reactive workloads.
• Experience with Agile and flow-based frameworks (Scrum, Kanban, Scrumban).
• Strong prioritisation, risk, and dependency management.
• Experience using delivery metrics to track performance and improvement.
• Clear communication with technical and non-technical stakeholders.
• Understanding of incident management and live service environments.
• Experience driving Software Agile Teams.
• Technical Project Management experience.
• Work experience as a Software Developer or QA Engineer.
• BSc in Software Engineering or equivalent work experience as a SW Developer or QA engineer.

Responsibilities

• Plan and manage delivery across both change and operational work, ensuring timelines, priorities, and scope are clear and aligned with Product, Programme, and stakeholder goals.
• Own prioritisation and flow of work, balancing planned delivery with incidents, data processing, production issues, and customer fixes using Agile and flow-based practices (Scrum, Kanban, Scrumban).
• Ensure delivery commitments are met, with work completed to definition of done, and maintain accurate tracking in Jira across all work types.
• Coordinate teams and delivery activities, working closely with developers, QA, and 3rd line/support engineers to manage dependencies, resolve issues, and maintain progress.
• Identify and remove impediments, managing risks, issues, and dependencies to protect both delivery outcomes and service stability.
• Track, forecast, and report delivery performance, providing clear visibility of progress, capacity, risks, and service health using agreed metrics.
• Govern operational delivery, ensuring SLAs are met, proactively managing breaches, and maintaining control over Run activities.
• Facilitate team alignment and improvement, including Scrum ceremonies where appropriate, and drive continuous improvement through metrics, retrospectives, and reviews.
• Maintain strong stakeholder communication, acting as the central coordination point across Engineering, Product, Support, and business stakeholders, including customer engagement where required.

Skills

Delivery management

Agile delivery

Prioritisation

Stakeholder communication

Delivery metrics

Incident & live service awareness

Scrum/Kanban/Scrumban

Software dev/QA background

Education

BSc in Software Engineering

Experience as SW Developer or QA Engineer

Job description

Giacom, a UK-based platform provider connecting technology resellers and service providers, seeks a Delivery Lead to coordinate and govern delivery across Agile change initiatives and live service activities. You will balance feature development with incidents, data processing, and production support, driving continuous improvement across delivery and operations.

The role requires strong delivery management, Agile experience, and a background in software development or QA.