Agentic Capability Engineer

Mi Forums; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

28 days holiday pro‑rata

London office access

Private health insurance support

Employee assistance programme

4 pm Friday finish

Job summary

Worldwide Events Group is seeking an Agentic Capability Engineer on a six‑month fixed‑term contract, hybrid in Borough, South London. You will help departments identify, design, deploy and optimise AI agents and automated workflows, acting as a bridge between business teams and the Agent Factory to improve agent performance.

The role requires strong process understanding, stakeholder management and a passion for AI and automation, with opportunities to extend depending on project needs.

Qualifications

• Strong understanding of business processes and operational workflows.
• Experience delivering automation or AI-driven improvements in a corporate context.
• Ability to train users and support technology adoption.
• Cross-functional collaboration with technical and non-technical teams.

Responsibilities

• Business Discovery & Process Analysis: understand processes, pain points and opportunities for automation.
• Agent Design & Deployment: configure, test and deploy AI agents using WWE's agent platforms.
• Training & Adoption: deliver training and coaching to users across the organisation.
• Optimisation & Feedback: gather user feedback and refine prompts, workflows and agent behaviours.
• Knowledge & Asset Creation: develop reusable agent playbooks and documentation.

Skills

AI & automation

Stakeholder management

Process improvement

Prompt engineering

Tools

Microsoft Copilot

Power Automate

Power Platform

Job description

Agentic Capability Engineer (FTC)
Borough, South London (SE1 1EP) - Hybrid

Worldwide Events Group

Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human‑to‑human connection. Innovation drives our evolution. We’re embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities.

Our work is delivered through two industry‑leading brands, each serving a distinct global community.

Private Luxury Events: Expect the Extraordinary

Private Luxury Events delivers world‑class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people.

M&I

M&I brings together high‑calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations.

The Role

The Agentic Capability Engineer is responsible for helping departments identify, design, deploy and optimise AI agents and automated workflows within their day-to-day operations.

Acting as the bridge between business teams and Agent Factory, you will work closely with stakeholders across the organisation to understand challenges, implement AI-powered solutions, train users and continuously improve agent performance.

This role is modelled on the highly cross‑functional capabilities required to successfully introduce and scale agentic ways of working across WWE.

This is an initial six‑month fixed‑term contract opportunity, with the potential for extension, reporting to the Head of AI Implementation.

Responsibilities

Business Discovery & Process Analysis

• Work with teams across the business to understand processes, pain points and opportunities for automation.
• Document workflows and identify where AI agents can deliver measurable value.
• Translate business requirements into agent and workflow specifications.

Agent Design & Deployment

• Configure, test and deploy AI agents using WWE's agent platforms.
• Collaborate with Agent Factory to develop new capabilities and improve existing agents.
• Support the rollout of agentic solutions across multiple departments.
• Ensure agents are aligned with operational and commercial objectives.

Training & Adoption

• Deliver training and coaching to users across the organisation.
• Support teams in embedding agentic working practices into their daily operations.
• Promote best practice usage and encourage adoption of AI tools and workflows.

Optimisation & Feedback

• Gather user feedback and identify opportunities for improvement.
• Monitor the effectiveness of deployed agents and workflows.
• Work with Agent Factory to refine prompts, workflows and agent behaviours based on operational feedback.
• Contribute to the continuous improvement of WWE's agent ecosystem.

Knowledge & Asset Creation

• Develop reusable agent playbooks, workflows and documentation.
• Help build a library of organisational capabilities that can be delivered through agents.
• Share learning, best practice and successful use cases across the business.

Due to the nature of our work, you may occasionally be required to work outside standard hours to support events or meet key deadlines

You’ll thrive in this Agentic Capability Engineer role if you bring:

• Strong understanding of business processes and operational workflows.
• Highly organised with excellent problem-solving abilities.
• Strong communication and stakeholder management skills.
• Comfortable working with both technical and non-technical teams.
• Experience implementing process improvements or technology-driven change.
• Ability to learn and apply new technologies quickly.
• Strong analytical thinking and attention to detail.
• A genuine enthusiasm for AI, automation and emerging technologies.

Desirable Qualifications and Experience

• Background working with AI agents, large language models or workflow automation tools.
• Familiarity with Open Claw, Hermes or similar agent orchestration platforms.
• Proficiency with Microsoft Copilot, Power Automate, Power Platform or similar technologies.
• Knowledge of prompt engineering and AI workflow design.
• Exposure to software development, APIs or systems integration.
• Ability to train users and support technology adoption.
• Experience collaborating within cross-functional project teams.
• Experience within the events and/or travel industry.

We offer a thoughtful package designed to support your wellbeing, growth, and work–life balance.

• Competitive salary.
• 28 days' holiday plus UK bank holidays pro-rata, with additional days awarded for length of service.
• A centrally located London office with a summer terrace within walking distance of the world-famous Borough Market.
• Regular employee social events supported by our Happiness & Culture team.
• Monthly contribution towards Bupa private health insurance (post-probation).
• Employee Assistance Program offering confidential wellbeing support.
• Enhanced maternity and paternity leave to support growing families.
• 4 pm Friday finish!

Our Commitment to Diversity

We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio‑economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.

Find Out More

Company: wwideevents.com | mi-forums.co
Brands: amourforums.com | privateluxuryevents.com | privateluxuryforums.com | privateluxuryevents.com/ultra | travel-fest.com