Agentic Capability Engineer

M&I; Greater London; On-site; GBP 55,000 - 95,000; Full time

Job summary

Jobtailor is seeking an experienced AI Implementation Lead to work with teams across the business to map processes, identify automation opportunities and design agent workflows that deliver measurable value. The role is based in Greater London and focuses on implementing AI agents and automation across departments.

You will configure, test and deploy AI agents using WWE's platforms, train users, support rollout, and continuously improve the agent ecosystem while reporting to the Head of AI

Qualifications

• Strong understanding of business processes and workflows.
• Organised with excellent problem-solving abilities.
• Strong communication and stakeholder management skills.
• Experience implementing process improvements or technology-driven change.
• Ability to learn and apply new technologies quickly.
• Background with AI agents, large language models or workflow automation tools.
• Familiarity with agent orchestration platforms.

Responsibilities

• Collaborate with cross-functional teams to map processes and identify automation opportunities.
• Document workflows and specify AI agent requirements.
• Configure, test and deploy AI agents.
• Train users and promote adoption of AI tools across the organisation.
• Support rollout of agentic solutions across departments.
• Monitor effectiveness and gather feedback from users.
• Maintain agent playbooks and documentation.
• Report to the Head of AI Implementation.

Skills

Business Process Analysis

Stakeholder Management

AI Workflow Design

Prompt Engineering

Cross-functional Collaboration

User Training

Problem-Solving

Attention to Detail

Learning Technologies

Tools

Power Automate

Power Platform

Microsoft Copilot

Open Claw

Hermes

Job description

• Work with teams across the business to understand processes, pain points and opportunities for automation
• Document workflows and identify where AI agents can deliver measurable value
• Translate business requirements into agent and workflow specifications
• Configure, test and deploy AI agents using WWE's agent platforms
• Collaborate with Agent Factory to develop new capabilities and improve existing agents
• Support the rollout of agentic solutions across multiple departments
• Ensure agents are aligned with operational and commercial objectives
• Deliver training and coaching to users across the organisation
• Support teams in embedding agentic working practices into their daily operations
• Promote best practice usage and encourage adoption of AI tools and workflows
• Gather user feedback and identify opportunities for improvement
• Monitor the effectiveness of deployed agents and workflows
• Refine prompts, workflows and agent behaviours based on operational feedback
• Contribute to the continuous improvement of WWE's agent ecosystem
• Develop reusable agent playbooks, workflows and documentation
• Help build a library of organisational capabilities that can be delivered through agents
• Share learning, best practice and successful use cases across the business
• Occasionally work outside standard hours to support events or meet key deadlines
• Report to the Head of AI Implementation

Requirements

• Strong understanding of business processes and operational workflows
• Highly organised with excellent problem-solving abilities
• Strong communication and stakeholder management skills
• Comfortable working with both technical and non-technical teams
• Experience implementing process improvements or technology-driven change
• Ability to learn and apply new technologies quickly
• Strong analytical thinking and attention to detail
• A genuine enthusiasm for AI, automation and emerging technologies
• Background working with AI agents, large language models or workflow automation tools
• Familiarity with Open Claw, Hermes or similar agent orchestration platforms
• Proficiency with Microsoft Copilot, Power Automate, Power Platform or similar technologies
• Knowledge of prompt engineering and AI workflow design
• Exposure to software development, APIs or systems integration
• Ability to train users and support technology adoption
• Experience collaborating within cross-functional project teams
• Experience within the events and/or travel industry

Core Competencies

Demonstrates strong understanding of business processes and operational workflows, with the ability to implement process improvements and technology-driven change. Proficient in configuring and deploying AI agents, while effectively training users and promoting adoption of AI tools across the organization.

Highest-signal resume keywords

• AI Agent Configuration
• Workflow Automation
• Process Improvement Implementation
• Stakeholder Management
• Prompt Engineering

Hard Skills

• Business Process Analysis
• AI Workflow Design
• Analytical Thinking
• Attention to Detail
• Technology Adoption Support

Soft Skills

• Problem-Solving
• Organizational Skills
• Communication Skills
• Collaboration
• User Training

Industry Keywords

• AI Agents
• Large Language Models
• Workflow Automation Tools
• Events Industry
• Travel Industry

Tools & Technologies

• Microsoft Copilot
• Power Automate
• Power Platform
• Open Claw
• Hermes