Agentic AI Ops Lead

JPMorgan Chase & Co.; Greater London; On-site; GBP 110,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. seeks an experienced Agentic AI Operations Lead to drive the development and management of agentic AI solutions across Client360. You will coordinate with platform and data ops teams to pivot day-to-day activities into agent-led workflows.

You will shape the Agentic AI workbench, define deployment frameworks, monitor performance, and mentor teams in AI operations and change management.

Qualifications

• Experience delivering AI operations, business initiatives, or transformation programs.
• Knowledge of agentic AI systems, service delivery and data analytics.
• Ability to drive adoption of AI operations lifecycle activities.
• Experience managing stakeholders across multiple functions.
• Track record in large-scale AI integration and analytics projects.
• Understanding of data governance, regulatory compliance and risk.

Responsibilities

• Lead the product development and technology build of the Agentic AI workbench.
• Partner with architecture and engineering to shape future state architecture.
• Manage delivery, optimization, and integration of agentic AI operations.
• Plan, execute and manage AI operations projects and risk frameworks.
• Coach junior team members and mentor stakeholders in AI operations best practices.
• Collaborate with cross-functional teams to ensure scalability and user-centricity.
• Define user experience for agentic AI operations and derive data-driven insights.
• Support regulatory compliance and risk management in AI initiatives.
• Monitor KPIs to ensure measurable business value and adoption.

Skills

AI operations

Stakeholder management

Data analytics

Strategic planning

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in a related field

Tools

CRM systems

Job description

Client360 is one of JPMorgan Chase Commercial & Investment Bank's strategic pillars, building the future of our business, and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale.

Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Lead, you will drive the development and management of agentic AI solutions, enabling intelligent automation across Client360. You will help shape the future of Client360, enhance client engagement, and accelerate business-wide growth and transformation.

Within Data, Digital and AI, as the C360 Agentic AI Operations Lead you will be responsible for the product development and technology build of the Agentic AI workbench and integrated control environment. On establishing this platform, you will work hand-in-hand with the platform and data operations teams to pivot their day-to-day activities into agent led workflows.

Job Responsibilities

• Partners with architecture and engineering to establish the future state architecture of the Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent led operations.
• Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB-wide goals and organizational objectives.
• Participates in the planning, execution, and risk management of AI operations programs, including frameworks for AI deployment, monitoring, and operational efficiency.
• Supports agentic AI initiatives, from ideation and development to implementation and continuous improvement, adapting to evolving business needs and managing risks.
• Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives.
• Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user-centricity.
• Helps define the user experience for Client360 agentic AI operations, focusing on process optimization, data-driven insights, and stakeholder satisfaction.
• Supports foundational business processes that enable Client360 through AI-driven solutions.
• Assists in establishing and monitoring key performance indicators, ensuring agentic AI operations deliver measurable business value and support long-term strategic goals.
• Leverages analytics and AI tools to help derive actionable insights from integrated data and third-party sources, supporting comprehensive client profiles and improved decision-making.
• Understands the needs of internal teams and anticipates future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of agentic AI solutions.
• Utilizes agentic AI operations to deliver personalized client experiences, streamline operations, and enhance decision-making, while supporting regulatory compliance and risk management.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise delivering AI operations, business initiatives, or transformation programs.
• Strong knowledge of agentic AI systems, service delivery, business process improvement, strategic planning, and data analytics.
• Demonstrated ability to support adoption of key AI operations lifecycle activities including discovery, ideation, development, requirements definition, and value management.
• Experience supporting change within organizations and managing stakeholders across multiple functions.
• Track record of contributing to large-scale AI integration and analytics projects.
• Good understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management.
• Customer-centric mindset with the ability to prioritize and deliver what clients and stakeholders need.
• Experience in working with cross-functional teams and managing stakeholders to drive AI innovation.
• Excellent problem‑solving skills and strategic thinking about agentic AI operations and their impact on organizational objectives.
• Strong communication and interpersonal skills, with the ability to articulate and present complex AI concepts and insights to both technical and non‑technical audiences.
• Experience with emerging technologies and best practices in AI operations, business analytics, and CRM.

Preferred qualifications, capabilities, and skills

• Experience working in a highly matrixed, complex organization.
• Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution.
• Bachelor’s degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred.
• Experience in ensuring customers and stakeholders are engaged and positive about the AI solutions delivered.