Agentic AI Associate - Client 360

Next Frontier Capital; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

J.P. Morgan is seeking an Agentic AI Operations Associate to help build and run agentic AI workflows for Client360. You will translate intent into working software, improve delivery quality, and reduce frontline effort by understanding technical requirements with minimal guidance.

You will work with product, architecture, engineering, platform operations, and data operations teams to ensure scalable, reliable, and well‑controlled automation, with emphasis on traceability, monitoring, and KPIs.

Qualifications

• 2–4+ years of real-world software delivery experience as an engineer.
• Ability to operate with minimal hand-holding and implement fixes independently.
• Hands-on experience with AI coding assistants (GitHub Copilot / Claude Code).
• Strong fundamentals: version control, testing, debugging, code review.
• Familiarity with CI/CD and safe deployment practices.
• Strong communication across product, architecture, engineering, operations.
• Willingness to learn regulated environments, secure SDLC, data governance.

Responsibilities

• Build and deliver software enabling agentic AI operations for Client360, working within platform standards.
• Partner with architecture and engineering leads to implement the target-state Agentic AI workbench and control environment.
• Own small-to-medium engineering deliverables end-to-end: requirements, design, implementation, testing and release.
• Contribute to code reviews and quality gates; identify and remediate risky changes.
• Support runbooks, telemetry, dashboards, alerts, and production hygiene.
• Contribute to CI/CD and release practices with automated pipelines and environment promotion.
• Coordinate integration with platform and data operations teams to ensure reliability and auditability.
• Support traceability and evidence across requirements to deployment and monitoring.
• Assist in tracking KPIs and using data to drive improvements.
• Collaborate with stakeholders across markets and product teams to drive adoption of agentic AI solutions.

Skills

Software delivery

Independent fixes

AI coding assistants

CI/CD

Communication

Regulated environments

Education

Computer Science degree

Tools

GitHub Copilot

Claude Code

Job description

Client360 is one of JPMorganChase Commercial & Investment Bank’s strategic pillars, building the future of our business and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale.

Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Associate, you will help drive the build and day-to-day operation of agentic AI solutions, enabling intelligent automation across Client360. You’ll work closely with product, architecture, engineering, platform operations, and data operations teams to implement agent-led workflows and ensure they are scalable, reliable, well-controlled, and measurable.

This role is suited to an engineer who can independently translate intent into working software, proactively improve delivery quality, and reduce the burden on senior team members by understanding the technical requirements without extensive explanation.

Job responsibilities

• Build and deliver software that enables agentic AI operations for Client360 (e.g., services, workflow components, integrations, automations, internal tools), working within established platform standards.
• Partner with architecture and engineering leads to implement the target-state Agentic AI workbench and integrated control environment, including connectivity patterns, orchestration hooks, and evaluation/monitoring integrations.
• Own small-to-medium engineering deliverables end-to-end: requirements clarification, design approach, implementation, testing, release, and post-release support.
• Contribute to code reviews and quality gates; proactively identify broken or risky changes and either fix them or propose specific remediations.
• Support operational readiness by contributing to runbooks, instrumentation/telemetry, dashboards/alerts (where applicable), incident learnings, and ongoing production hygiene.
• Contribute to CI/CD and release practices by working with automated build/test pipelines, deployment workflows, environment promotion, deployment verification, and rollback readiness.
• Help coordinate integration with platform and data operations teams to pivot workflows into agent-led operations while maintaining reliability, auditability, and a strong user experience.
• Support risk/control-aligned delivery by contributing to traceability and evidence (requirements → build → deployment → monitoring), in partnership with relevant SMEs and control functions.
• Assist in establishing and tracking KPIs (stability, adoption, time-to-value, automation effectiveness) and using data to drive continuous improvement.
• Collaborate with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency, adoption, and continuous improvement of agentic AI solutions.

Required qualifications, capabilities, and skills

• 2–4+ years of real-world software delivery experience as an engineer (growth engineering, product engineering, full-stack development, backend, or platform), including shipping to production and supporting what you ship.
• Demonstrated ability to operate with minimal technical hand-holding: understands technical requirements quickly and can independently implement fixes and improvements with good judgment.
• Hands‑on experience using AI coding assistants in day-to-day development (e.g., GitHub Copilot and/or Claude Code) to accelerate delivery, with an understanding of their limitations and the need for rigorous review/testing. (Use of any specific tool must align with JPMorganChase-approved tooling and policy.)
• Strong engineering fundamentals: version control, code review practices, testing strategy, debugging, and operational excellence habits.
• Familiarity with Continuous Integration and Continuous Delivery (CI/CD), including automated build/test pipelines, deployment workflows, release hygiene, and safe change practices (environment promotion, rollbacks, and deployment verification).
• Strong communication and collaboration skills, with the ability to work effectively across product, architecture, engineering, and operations teams and to explain technical concepts to non-technical stakeholders.
• Working knowledge (or strong willingness to learn) of delivery in regulated environments, including secure SDLC practices, data governance, logging/monitoring, and operational risk considerations.

Preferred qualifications, capabilities, and skills

• Experience building or operating AI-enabled systems (agentic workflows, orchestration frameworks, LLM-enabled automation) and/or observability for AI/automation in production.
• Experience working in a highly matrixed, complex organization and/or within a financial institution.
• Degree in Computer Science, Engineering, or a related field is beneficial, but is not a substitute for hands‑on engineering delivery experience.
• Experience ensuring customers and stakeholders are engaged and positive about delivered solutions through strong rollout, enablement, and feedback loops.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Client360 is one of JPMorganChase Commercial & Investment Bank’s strategic pillars, building the future of our business and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale. Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Associate, you will help drive the build and day‑to‑day operation of agentic AI solutions, enabling intelligent automation across Client360. You’ll work closely with product, architecture, engineering, platform operations, and data operations teams to implement agent‑led workflows and ensure they are scalable, reliable, well‑controlled, and measurable. This role is suited to an engineer who can independently translate intent into working software, proactively improve delivery quality, and reduce the burden on senior team members by understanding the technical requirements without extensive explan