Aftersales & Support Manager

FLIR; Baildon; On-site; GBP 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits as an Aftersales & Support Manager with a forward-thinking company. This role is pivotal in managing aftersales operations, ensuring high customer satisfaction, and meeting business targets. You will collaborate with sales and operations teams, leveraging your strong leadership and communication skills to deliver exceptional service. Join a world leader in RF technology, committed to innovation and excellence, and enjoy a range of benefits that support your well-being and professional growth.

Benefits

Salary sacrifice-led pension plan

Employee Stock Purchase Plan

Free life assurance cover

Electric & Hybrid Vehicle car scheme

25 days holiday plus bank holidays

Holiday purchase scheme

Company funded medical cash plan

Internal reward and recognition scheme

Employee Assistance Programme

Comprehensive wellbeing programme

Qualifications

• Experience in returns management, account management, or logistics.
• Detail-oriented with strong multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage all aftersales operations and customer satisfaction.
• Develop strong relationships with customers and manage warranty claims.
• Prepare reports on aftersales activities and performance metrics.

Skills

Account Management

Returns Management

Supply Chain Management

Logistics

Communication Skills

Organizational Skills

Project Management

Microsoft Office

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

An exciting opportunity has arisen to join Teledyne Microwave UK based in Shipley for an Aftersales & Support Manager. This key role is accountable for managing all aftersales operations. You will be working with both the Sales and Operations teams to ensure high levels of customer satisfaction whilst also meeting business targets.

The role requires strong leadership, excellent communication skills, and a commitment to delivering exceptional service to our customers.

About us:

Teledyne Microwave UK (a business unit of Teledyne Aerospace & Defence Electronics UK) provide enabling technologies for industrial growth markets. We have evolved from a company that was primarily focused on aerospace and defence, to one that serves multiple markets that require advanced technology and high reliability.

Here at Teledyne Microwave UK, our mission is to enable our customers to make the world safer, more secure and better connected. We are a world leader in the design, manufacture and support of radio frequency (RF) technology. With unrivalled RF & microwave application knowledge we have experience of creating innovative solutions for the most challenging applications.

At Teledyne, we believe that Equality, Diversity and Inclusion mean Opportunity – the opportunity to cherish and celebrate the value of diversity, to bring our full and authentic selves to work and to feel fully involved and respected – and we are committed to this journey. Occupational health and safety and environmental sustainability are also an integral part of our business strategy, and we believe in implementing environmental, health and safety improvements to continually enhance the working environment for staff, visitors and contractors.

What you'll be involved in:

• Be primary point of contact for all Return Material Authorisation (RMA) activity

• Develop and maintain strong relationships with customers

• Manage warranty claims and ensure issues are resolved promptly and professionally

• Manage all support and service contracts to enhance recurring revenue and customer retention

• Control inventory including customer owned stock and returned materials

• Responsibility for achieving high performance against business objectives and service standards

• Execution of all RMA administration in line with company operating procedures

• Prepare regular reports on aftersales activities, customer satisfaction and service performance

• Monitor and analyse aftersales performance metrics to identify areas for improvement

• Management and continuous improvement of aftersales policies and procedures

What we're looking for in you:

• Experience within returns management, account management, supply chain or logistics

• Detail-oriented and organised with strong multitasking abilities

• Excellent communication and interpersonal skills

• Strong organisational and administrative capabilities

• Strong project, planning and time management skills.

• Influencing skills and ability to work across different levels of a business

• Proficiency in Microsoft Office programs

• Logical, proactive, and solution-focused approach

Due to the nature of the business, you must be eligible to gain UK Security Clearance.

We offer a range of benefits that include:

• Salary sacrifice-led pension plan thatmatches employee contributions up to 7%.

• Employee Stock Purchase Plan.

• Free life assurance cover at the value of four times basic annual salary.

• Salary sacrifice Electric & Hybrid Vehicle car scheme

• 25 days holiday per annum, plus bank holidays.

• Holiday purchase scheme which enables employees to purchase an additional week’s worth of annual leave each year.

• Company funded medical cash plan which allows eligible members to offset the cost of routine medical treatments.

• Internal reward and recognition scheme linked to internal benefits platform.

• Employee Assistance Programme.

• Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, as well as their cultural/environmental wellbeing.

• Competitive employee discounts platform that provides employees with discounts with leading brands/retailers.

• Cycle to Work scheme.

• Enhanced family-friendly benefits and policies.

• Company sick pay.

• Equality, Diversity & Inclusion Committee that supports and champions employee diversity.

• Local discounts & offers (e.g. gym)

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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