Aftercare Manager

The One Group; Northampton; On-site; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Leadership autonomy

Career progression opportunities

Job summary

The One Group is seeking an experienced Aftermarket Manager to lead its service operations across the UK and Europe. The role carries full P&L responsibility and a focus on revenue growth, operational excellence, and customer satisfaction.

You will manage field service, installations, technical support and spare parts while developing a high-performing team. Reporting to the General Manager, you will drive continuous improvement, set budgets and KPIs, and ensure compliance and safety standards

Qualifications

• Experienced people manager with a commercial mindset.
• Broad background in engineering, industrial equipment, automation or related technical environment.
• Proven experience with field service, aftermarket or technical support operations.

Responsibilities

• Lead and develop a team of service coordinators, field engineers and support staff.
• Manage day-to-day delivery of service, installation and customer support activities.
• Drive growth in service contracts, spare parts sales and aftermarket revenue.
• Take ownership of departmental budgets, KPIs and P&L performance.
• Build strong relationships with customers across the UK and Europe.
• Lead installation projects, ensuring delivery on time and within budget.
• Oversee warranty investigations and support the resolution of technical issues.

Job description

Aftermarket Manager

The Role

Kettering | £55,000 + Benefits

Are you an experienced Service or Aftermarket Manager looking for an opportunity to shape and grow a high-performing operation?

I'm recruiting on behalf of a well-established engineering business seeking an ambitious Aftermarket Manager to lead its service operations across the UK and Europe. This is a commercially focused leadership role with full responsibility for driving performance, developing the team, and growing the aftermarket business.

Reporting to the General Manager, you'll take ownership of the aftermarket function, leading field service, installations, technical support, customer service and spare parts operations. You'll have full P&L responsibility and play a key role in developing long-term customer relationships while driving revenue growth, operational excellence and continuous improvement.

Key Responsibilities

• Lead and develop a team of service coordinators, field engineers and support staff.
• Manage the day-to-day delivery of service, installation and customer support activities.
• Drive growth in service contracts, spare parts sales and aftermarket revenue.
• Take ownership of departmental budgets, KPIs and P&L performance.
• Build strong relationships with customers across the UK and Europe.
• Lead installation projects, ensuring they are delivered safely, on time and within budget.
• Oversee warranty investigations and support the resolution of technical issues with internal teams.
• Identify new business opportunities within existing customer accounts and develop strategies to improve customer retention.
• Drive continuous improvement across service operations, quality and customer satisfaction.
• Ensure high standards of health & safety, compliance and service delivery.

About You

You'll be an experienced people manager with a strong commercial mindset and a background in engineering, industrial equipment, automation, materials handling or a similar technical environment.

You'll also have:

• Experience managing field service, aftermarket or technical support operations.
• Proven P&L or budget responsibility with the ability to drive revenue growth and profitability.
• Experience managing installation projects and engineering resources.
• Strong leadership, coaching and team development skills.
• Excellent customer relationship and stakeholder management experience, ideally across multiple countries.
• Strong project management and organisational skills with the ability to manage multiple priorities.
• Experience using ERP, CRM and Microsoft Office systems.
• A proactive approach to continuous improvement, operational excellence and customer service.
• A full UK driving licence and willingness to travel when required.

What\'s on Offer?

• Salary of £55,000
• Leadership role with real autonomy and influence.
• Opportunity to shape and grow a successful aftermarket operation.
• Stable, well-established engineering business with an excellent reputation.
• Supportive senior leadership team and genuine career progression opportunities.

If you\'re ready to take the next step in your career and make a real impact, I\'d love to hear from you. (phone number removed)