Aftersales Manager

Steven Eagell Group; Romford; Hybrid; GBP 71,000 - 83,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays

Birthday Off

Car Benefit Scheme

Pension scheme

Medical cover

Job summary

Steven Eagell Romford Toyota is seeking an Aftersales Manager to lead the service team and drive workshop productivity. You will manage service operations, parts sales and warranty processes while focusing on customer satisfaction in a busy dealership.

We are looking for at least 2 years in an Aftersales/Service Manager position, with strong leadership and commercial acumen to boost performance and profitability.

Qualifications

• Minimum 2 years’ experience in Aftersales/Service Manager roles.
• Outstanding leadership and people development skills.
• Excellent organisational and operational management abilities.

Responsibilities

• Lead and support the Aftersales team to deliver excellent customer service.
• Manage daily Service Department operations to hit workshop, labour and parts sales targets.
• Oversee warranty claims, supplier relationships and promotions.

Skills

Aftersales Manager exp

Leadership

Job description

## Aftersales ManagerApply: Toyota Romford: Full time: Posted Yesterday: End Date: October 13, 2026 (12 days left to apply): JR100461**Salary:** Competitive with OTE: £70,700 with over achievement ability up to £82,700.**Contract:** Permanent - Full Time**Must Have**: A minimum or 2 years’ experience in Aftersales / Service Manager roles is essential## **About Steven Eagell**As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.**Your Responsibilities as an Aftersales Manager:*** Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.* Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.* Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.* Monitor and manage parts stock levels, availability, and supplier relationships.* Resolve customer queries and complaints in collaboration with other departments.* Support team development through coaching, training planning, and recruitment.* Oversee warranty claims, subcontracted work, service valeting, and driver activities.* Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.* Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.**What we are looking for in an Aftersales Manager:*** Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.* Outstanding leadership and people development skills.* Excellent organisational and operational management abilities.* A customer-focused mindset with a passion for delivering exceptional service.* Commercial awareness and the ability to drive department performance.* Confident communication and problem-solving skills.**What we offer you:*** 25 days annual leave + Bank Holidays and your Birthday Off* Long Service Awards / Colleague Recognition* Enhanced Maternity / Paternity at qualifying service length* Car Benefit Scheme after successful completion of a probation period* Comprehensive training provided* Company pension scheme* Death in Service* Access to high street discounts through Perk Box* In-house, manufacturer & professional qualifications* Staff referral scheme* Access to medical cover through Simply Health### ## If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.