Aftersales Manager

Sytner Group; Portsmouth; On-site; GBP 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a highly motivated Aftersales Manager to lead their team in delivering exceptional customer experiences. This full-time position involves maximizing sales and driving financial results in service and parts operations. The ideal candidate will have previous experience in the motor industry, strong technical knowledge, and excellent leadership skills to thrive in a high-pressure environment. Join a company committed to continuous improvement and creating a supportive workplace where everyone can reach their full potential.

Benefits

Enhanced holiday entitlement – 33 days including bank holidays

Industry-leading maternity, paternity, and adoption pay

Career development opportunities

Recognition of long service every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

One paid day annually for voluntary/community work

Qualifications

• Proven experience in a similar role within the motor industry.
• Ability to work in a high-pressure environment.

Responsibilities

• Lead and inspire the Aftersales team to achieve exceptional results.
• Maximize sales and drive financial results in service and parts operations.

Skills

Leadership Skills

Technical Knowledge

Sales Maximization

Customer Service Excellence

Job description

Due to an internal promotion, Bentley and Lamborghini Edinburgh have a very rare opportunity for a highly motivated and experienced Aftersales Manager to join the team.

As a Sytner Aftersales Manager, you will lead from the front and inspire your team to produce exceptional results across all aspects of the Aftersales Departments. You will deliver outstanding customer experiences and drive CSI results into the upper quartile. You will also have the ability and knowledge to maximise sales, gross profit, and drive all financial results in both service and parts operations, with fluency in all aspects of your accounts and sales ledger accounts.

This is a full-time role, which may include weekends to ensure we provide our customers with the highest levels of service.

About You

Previous experience in a similar role within the motor industry is essential, along with strong technical knowledge. Ideally, you will have the ability to work in a high-pressure environment and possess excellent leadership skills to develop and motivate your team.

Why Sytner?

Sytner Group offers an industry-leading benefits package and is passionate about continuous improvement and creating an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced holiday entitlement – 33 days including bank holidays
• Industry-leading maternity, paternity, and adoption pay
• Career development opportunities
• Recognition of long service every 5 years
• Discounted car schemes
• High street discounts
• Discounted gym memberships
• Cycle to work scheme
• One paid day annually for voluntary/community work

At Sytner, our values and behavior are important. We foster a work environment that values and respects each individual's contributions, supporting colleagues to thrive and reach their potential.

We are committed to diversity and inclusion, welcoming applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

As part of our commitment, you can request adjustments to the interview and recruitment process. For more information, please click here.

Unsure? Read on…

We represent over 23 of the world's most prestigious vehicle brands across 140 UK dealerships. We pride ourselves on developing talent and building careers. Our colleagues recently scored us 89% on the engagement survey.

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Location

Specialist Edinburgh

Fort Kinnaird, Edinburgh, United Kingdom, EH15 3HR

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