Aftersales Manager

Swansway Group; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Holiday entitlement increase with long

Birthday off

24/7 Employee Assistance Programme

Company Pension Scheme

Long service recognition

Employee discounts

Car Benefit Scheme

Cycle to Work scheme

Job summary

Swansway Group is seeking an experienced Aftersales Manager to lead our aftersales team and drive performance across our split site workshop. You’ll manage technicians, workshop control, parts and service advisors, ensuring customer needs are met with high service standards and timely repairs.

We value a hands-on leader with a proven, target-driven track record and strong motivational skills. Join a family‑run, growth‑miented business with a commitment to excellence and employee development.

Qualifications

• Experience as a high-achieving Aftersales Manager in a franchised dealership.
• Hands-on leadership style and willingness to engage with the team.
• Proven track record in a target-driven environment with aftersales targets.
• Strong motivational skills to lead and engage a larger team.
• Goal-oriented mindset with a drive to be the best in the industry.

Responsibilities

• Drive the performance of the aftersales operation, encouraging your team to work cohesively and efficiently.
• Manage the aftersales department, including technicians, workshop control, parts, and front of house service advisors.
• Ensure all customer aftersales needs are met promptly, and service standards are consistently high.
• Achieve monthly KPIs and budgets whilst ensuring all repairs are fully compliant and warranty reporting is completed.
• Focus on people management, maintaining customer satisfaction metrics and upselling products effectively.

Skills

Aftersales leadership

Team motivation

Target delivery

Budget & KPI focus

Customer service excellence

Job description

Swansway Motor Group is seeking a skilled Aftersales Manager to join our dynamic team. As an Aftersales Manager, you will play a pivotal role in managing the aftersales department, focusing on driving performance and ensuring our customers receive unparalleled service across our split site workshop. Join Swansway Motor Group and be part of a company that values a family-centric approach, where we prioritise both our customers and team members.

As Aftersales Manager, you will:

• Drive the performance of the aftersales operation, encouraging your team to work cohesively and efficiently.
• Manage the aftersales department, which includes technicians, workshop control, parts, and front of house service advisors.
• Ensure all customer aftersales needs are met promptly, and service standards are consistently high.
• Achieve monthly KPIs and budgets whilst ensuring all repairs are fully compliant and warranty reporting is completed.
• Focus on people management, maintaining customer satisfaction metrics and motivating your team to upsell products effectively.

The ideal Aftersales Manager candidate will possess:

• Experience as a high-achieving Aftersales Manager in a franchised dealership.
• A hands-on leadership style, willing to engage fully with the team.
• A proven track record in a target-driven environment and exceeding aftersales targets.
• Strong motivational skills to lead and engage a larger team towards collective success.
• A goal-oriented mindset, with a hunger to be the best in the industry.

Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.

Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:

• Increased holiday entitlement with length of service
• Enjoy your birthday off, on us
• Access to 24/7 Employee Assistance Programme and counselling services for you and your family
• Company Pension Scheme to secure your future
• Long service recognition that celebrates your dedication and contribution
• Discounts on products and services that extend to our family
• Access to our Car Benefit Scheme, for you and your family
• Participation in our Cycle to Work scheme.

If you are a driven and motivated Aftersales Manager looking for a rewarding opportunity within an esteemed company like Swansway Motor Group, join us and become part of a caring, inclusive family business where your contributions are valued and your growth is supported.

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