Luxury Aftersales & Client Experience Coordinator

Goldsmiths; Chelmsford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Goldsmiths is seeking an Aftersales Administrator to own day-to-day operations within the Aftersales team, ensuring a seamless client experience at every touchpoint. The role acts as a liaison between clients, showroom teams and brand partners, expertly handling core admin tasks while supporting showroom aftercare and upholding our high service standards.

In this role you will contribute to delivering an elevated client journey, building lasting relationships with clients and collaborating

Qualifications

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long-lasting relationships with clients.
• A great understanding of what an exceptional client experience looks like.
• Experience of working within a high performing team.
• Excellent organisational skills.

Responsibilities

• Own the day-to-day operations within the Aftersales department to ensure a seamless client experience.
• Act as a liaison between clients, showroom teams and brand partners to coordinate activities.
• Manage core administrative tasks and support the showroom in delivering best-in-class aftercare and service standards.

Skills

Exceptional communication

Hospitality or luxury retail

Rapport building

Client experience

Team collaboration

Organisational skills

Job description

Goldsmiths is seeking an Aftersales Administrator to own day-to-day operations within the Aftersales team, ensuring a seamless client experience at every touchpoint. The role acts as a liaison between clients, showroom teams and brand partners, expertly handling core admin tasks while supporting showroom aftercare and upholding our high service standards.

In this role you will contribute to delivering an elevated client journey, building lasting relationships with clients and collaborating