Aftersales Assistant

JR United Kingdom; London; On-site; GBP 21,000 - 27,000; Part time

Job summary

Une entreprise de luxe recherche un After Sales Assistant à temps partiel pour une mission de 6 mois. Le candidat gérera les demandes clients et réparations, soutiendra la logistique, tout en assurant un service client de haute qualité. Ce poste est idéal pour ceux qui ont un sens du détail et une forte capacité organisationnelle.

Benefits

10 jours de congés payés (hors jours fériés)

Formation fournie

Escompte pour le personnel après 1 an

Qualifications

• Expérience en administration est souhaitée.
• Capacité à travailler sur plusieurs projets simultanément.
• Compétences en Microsoft Office.

Responsibilities

• Gérer les requêtes et les plaintes tout en maintenant un niveau élevé de service.
• S'occuper de l'enregistrement des réparations et de la gestion des stocks.
• Traiter les estimations et gérer les réparations.

Skills

Organisation

Gestion du temps

Communication

Attention aux détails

Compétences en informatique

Education

GCSE avec un minimum de grade C en Mathématiques et en Anglais

Job description

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Part-time 6 months contract AFTERSALES ASSISTANT

Job Summary

The candidate will strive to deliver an excellent After Sales service to ensure the satisfaction and loyalty of all Chopard customers. You will be the main point of contact for our boutiques and business partners across the UK, assisting in the daily management of all repairs from start to finish.

You will also be responsible for the daily administrative tasks relating to repairs / parts / stock management

Personal development in line with the annual performance objectives and working towards KPI’s. You will be positive and committed to the service we provide ensuring you always project and deliver world class ethics.

Key Responsibilities

Queries & complaints handling and maintaining a high level of service and communication via email / phone calls

Receiving and registration of incoming watches/jewellery/accessories repairs from our boutiques and business partners

Management of stock conditioning

Inputting and distribution of Estimates from our in-house and Swiss workshops

Proceeding estimates and liaising with our workshops (in house & Swiss factory)

Invoicing – Following QC guidelines and closing the repair orders

Packing and distribution of complete repairs to boutiques and business partners

Processing shipments to our Swiss subsidiary, following export procedures

Orders processing – straps and parts, placing PO’s and internal requisitions

Ad hoc admin tasks include but not limited to:

• Managing VIP/Priority clients
• Updating clients on repair timescales/delays
• Updating Internal trackers
• Maintaining a clear flow for stock control
• Filing / Shredding / Archiving
• Replenishment of packing supplies
• Previous administration experience
• Ability to work across multiple projects simultaneously with a high level of accuracy and attention to detail
• Excellent organisation, task and time management skills
• Good communication and telephone manner
• I.T. proficient (Microsoft Office, including Word, Excel and Outlook)
• Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent
• 10 Days Holiday (not including bank holidays)
• Training provided throughout to empower your development
• Staff discount (after completing 1 year with the company)