Aftersales Assistant

JR United Kingdom; City Of London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading company in luxury retail seeks an Aftersales Assistant for a part-time, 6-month contract. This role focuses on delivering exceptional service to Chopard customers by managing repairs and stock with high attention to detail. The position demands strong organizational abilities, good communication skills, and proficiency in Microsoft Office, ensuring excellent aftersales support across the UK.

Benefits

10 Days Holiday (not including bank holidays)

Training provided throughout to empower your development

Staff discount (after completing 1 year with the company)

Qualifications

• Previous administration experience is required.
• I.T. proficiency in Microsoft Office.
• Ability to manage multiple projects with high accuracy.

Responsibilities

• Handling customer queries and managing repair processes.
• Invoicing and following quality control guidelines.
• Packing and distributing completed repairs.

Skills

Organization

Communication

Attention to detail

Education

GCSE Level with minimum Grade C in Maths and English

Tools

Microsoft Office

Job description

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Aftersales Assistant, London (City of London)

Client: Chopard

Location: London (City of London), United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

Part-time 6 months contract AFTERSALES ASSISTANT

Job Summary

The candidate will strive to deliver an excellent After Sales service to ensure the satisfaction and loyalty of all Chopard customers. You will be the main point of contact for our boutiques and business partners across the UK, assisting in the daily management of all repairs from start to finish.

You will also be responsible for the daily administrative tasks relating to repairs / parts / stock management.

Personal development in line with the annual performance objectives and working towards KPI’s. You will be positive and committed to the service we provide, ensuring you always project and deliver world-class ethics.

Key Responsibilities

• Handling queries & complaints and maintaining a high level of service and communication via email / phone calls
• Receiving and registering incoming watches/jewellery/accessories repairs from our boutiques and business partners
• Managing stock conditioning
• Inputting and distributing estimates from our in-house and Swiss workshops
• Proceeding with estimates and liaising with our workshops (in-house & Swiss factory)
• Invoicing – following QC guidelines and closing the repair orders
• Packing and distributing complete repairs to boutiques and business partners
• Processing shipments to our Swiss subsidiary, following export procedures
• Processing orders – straps and parts, placing PO’s and internal requisitions
• Ad hoc admin tasks including managing VIP/Priority clients, updating clients on repair timescales/delays, updating internal trackers, maintaining stock control, filing/shredding/archiving, replenishing packing supplies

Additional requirements include:

• Previous administration experience
• Ability to work across multiple projects simultaneously with high accuracy and attention to detail
• Excellent organization, task, and time management skills
• Good communication and telephone manner
• I.T. proficiency (Microsoft Office, including Word, Excel, Outlook)
• Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent

Benefits include:

• 10 Days Holiday (not including bank holidays)
• Training provided throughout to empower your development
• Staff discount (after completing 1 year with the company)