Aftersales Assistant

JR United Kingdom; London; On-site; GBP 20,000 - 28,000; Part time

Job summary

A leading company in the luxury sector is looking for a Part-time After Sales Assistant in London. The role involves delivering excellent after-sales service, managing repairs, and ensuring customer satisfaction. Candidates should have prior administration experience and strong organizational skills. Additional benefits include holiday entitlement and training support.

Benefits

10 days holiday (excluding bank holidays)

Training provided throughout

Staff discount after 1 year

Qualifications

• Previous administration experience required.
• Ability to manage multiple projects with high accuracy.
• Good communication and telephone manner.

Responsibilities

• Handling queries and complaints via email and phone.
• Managing stock conditioning and repair orders.
• Updating clients on repair timescales.

Skills

Organization

Attention to Detail

Communication

Education

GCSE Level with minimum Grade C in Maths and English

Tools

Microsoft Office

Job description

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Part-time 6 months contract AFTERSALES ASSISTANT

Job Summary

The candidate will strive to deliver an excellent After Sales service to ensure the satisfaction and loyalty of all Chopard customers. You will be the main point of contact for our boutiques and business partners across the UK, assisting in the daily management of all repairs from start to finish.

You will also be responsible for the daily administrative tasks relating to repairs, parts, and stock management.

Personal development in line with the annual performance objectives and working towards KPIs. You will be positive and committed to the service we provide, ensuring you always project and deliver world-class ethics.

Key Responsibilities

• Handling queries and complaints, maintaining a high level of service and communication via email and phone calls.
• Receiving and registering incoming watches, jewellery, and accessories repairs from boutiques and business partners.
• Managing stock conditioning.
• Inputting and distributing estimates from in-house and Swiss workshops.
• Proceeding with estimates and liaising with workshops (in-house and Swiss factory).
• Invoicing following QC guidelines and closing repair orders.
• Packing and distributing complete repairs to boutiques and business partners.
• Processing shipments to our Swiss subsidiary, following export procedures.
• Processing orders for straps and parts, placing POs and internal requisitions.

Ad hoc admin tasks include but are not limited to:

• Managing VIP/Priority clients.
• Updating clients on repair timescales and delays.
• Updating internal trackers.
• Maintaining a clear flow for stock control.
• Filing, shredding, and archiving.
• Replenishing packing supplies.

Qualifications and Skills:

• Previous administration experience.
• Ability to work across multiple projects simultaneously with high accuracy and attention to detail.
• Excellent organization, task, and time management skills.
• Good communication and telephone manner.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent.

Additional Benefits:

• 10 days holiday (excluding bank holidays).
• Training provided throughout to support your development.
• Staff discount after completing 1 year with the company.