Customer-Facing Aftersales Advisor (Service & Parts)

Renault Group; Romford; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

33 days leave

Pension & life assurance

Staff discounts

Car loan scheme

Share incentive

Mortgage and pension advice

Manufacturer training

Cycle to Work

Gym membership

Enhanced parental policies

Eye care voucher

Job summary

Renault Retail Group is seeking an Aftersales Advisor (Service & Parts) to join Renault Romford, Harold Wood (RM3). The role covers both Service Advisory and Parts Advisory activities, providing a seamless customer experience across the Aftersales operation.

You'll welcome customers, book workshops, liaise with technicians, handle parts enquiries and administration, and support the wider team in delivering first-rate service. Weekend rota applies with overtime rates.

Qualifications

• Experience as a Service Advisor, Parts Advisor, Aftersales Advisor or similar customer-facing automotive role.
• Comfortable communicating with customers and handling administration accurately.
• Ability to prioritise multiple tasks and work collaboratively across Service and Parts.
• Experience with dealer management systems is advantageous.

Responsibilities

• Welcome Service and Parts customers and provide a professional first point of contact.
• Book vehicles into the workshop and support customers throughout the servicing and repair process.
• Provide updates on work in progress and arrange vehicle collection appointments.
• Liaise with Technicians, Workshop Control, Parts and Service colleagues to support efficient vehicle turnaround.
• Assist with parts enquiries, quotations, invoicing and customer orders.
• Support goods-in processes, checking deliveries against invoices and delivery notes where required.
• Prepare service documentation, invoices and customer paperwork accurately.
• Manage customer communications by telephone, email and in person.
• Support courtesy vehicle administration and related customer requirements.
• Use dealer management and manufacturer systems to maintain accurate records and customer information.
• Arrange follow-up contact and future service appointments where appropriate.

Skills

Customer service

Communication

Organization

Teamwork

Tools

CDK Drive

Kerridge

ADP Autoline

Keyloop

Job description

Renault Retail Group is seeking an Aftersales Advisor (Service & Parts) to join Renault Romford, Harold Wood (RM3). The role covers both Service Advisory and Parts Advisory activities, providing a seamless customer experience across the Aftersales operation.

You'll welcome customers, book workshops, liaise with technicians, handle parts enquiries and administration, and support the wider team in delivering first-rate service. Weekend rota applies with overtime rates.