Aftersales Administrator

Shelbourne Motors; Newry; Sur place; GBP 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

30 days Annual Leave

Employer Pension Contributions

Staff preferential vehicle purchase

Free employer car parking

Résumé du poste

Shelbourne Motors is seeking a Warranty Administrator to support our Warranty Manager. You'll manage warranty claims, maintain accurate records, and liaise with customers and internal departments to ensure smooth processing and prompt resolution.

The ideal candidate has clerical experience, excellent organisational skills, and a proactive approach. Experience in the motor trade and proficiency with MS Office are highly valued. Monday–Friday work hours apply.

Qualifications

• Experience in warranty in the motor trade highly advantageous.
• Proven clerical experience with a strong attention to detail.
• Excellent organisational skills with the ability to prioritise tasks effectively.
• Strong communication skills, both written and verbal, for liaising with customers and internal teams.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and database management systems.
• Ability to work independently whilst maintaining a collaborative approach within the team.
• A proactive attitude with problem-solving capabilities to handle complex warranty issues efficiently.

Responsabilités

• Provide advice to colleagues on items covered under warranty so that they can communicate this to the customer and make appropriate claims for work complete
• Liaise with internal customers on the progress of warranty claims when required
• Receives warranty cards from the Service Advisor and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint
• Produces month end reports to show claim value versus credits and discusses these with the Manager, before taking appropriate / agreed action
• Maintain detailed records of warranty submissions, approvals, and rejections using our database systems.
• Liaise with customers, suppliers, and internal departments to resolve warranty issues promptly.
• Support the warranty manager with general clerical duties such as reporting, filing, data entry, and correspondence.

Connaissances

Warranty experience

Attention to detail

Organisational skills

Communication skills

MS Office

Outils

MS Office

Database systems

Description du poste

Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.

In recent years, Shelbourne Motors has experienced significant growth, transformation and recognition, including:

• Dealer Group of the Year 2024 & 2025
• EV Dealer of the Year 2025
• Best Marketing Campaign 2025
• Business Eye – Northern Ireland’s Fastest Growing Family Business
• AM Awards – Highly Commended: Best Marketing Strategy

Our success is driven by our people, our ambition, and our long-term vision: To be the most trusted, customer-centred and sustainable automotive group.

Hours: Monday – Friday: 8:30am – 5:30pm and one in three Saturday 9:00am -1:00pm

Job Overview
Due to continued growth & expansion, we have created a new Warranty Administrator role to support our Warranty Manager. This role involves supporting the warranty manager with warranty claims, maintaining accurate records, and providing exceptional support to our customers and internal departments. The ideal candidate will possess strong clerical experience and excellent organisational skills to ensure smooth processing of warranty requests and efficient communication across teams. This position offers an opportunity to contribute to our company's reputation for quality service and customer satisfaction.

Responsibilities

• Provide advice to colleagues on items covered under warranty so that they can communicate this to the customer and make appropriate claims for work complete
• Liaise with internal customers on the progress of warranty claims when required
• Receives warranty cards from the Service Advisor and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint
• Produces month end reports to show claim value versus credits and discusses these with the Manager, before taking appropriate / agreed action
• Maintain detailed records of warranty submissions, approvals, and rejections using our database systems.
• Liaise with customers, suppliers, and internal departments to resolve warranty issues promptly.
• Support the warranty manager with general clerical duties such as reporting, filing, data entry, and correspondence.

Skills

• Experience in warranty in the motor trade highly advantageous.
• Proven clerical experience with a strong attention to detail.
• Excellent organisational skills with the ability to prioritise tasks effectively.
• Strong communication skills, both written and verbal, for liaising with customers and internal teams.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and database management systems.
• Ability to work independently whilst maintaining a collaborative approach within the team.
• A proactive attitude with problem-solving capabilities to handle complex warranty issues efficiently. This role is vital in ensuring our warranty processes are handled professionally and efficiently, contributing significantly to customer satisfaction and operational excellence

If you are passionate about delivering excellent customer service with a dedication to quality, Shelbourne Motors would love to hear from you.

Shelbourne Motors Limited is an Equal Opportunities Employer.

Ref: WA.2026.43

Working Hours Monday - Friday 8.30am - 5.30pm Every third Saturday 9.00am - 1.00pm

Salary £29,000.00 -£32,000 per year

Benefits 30 days Annual Leave (increasing with length of service)
Employer Pension Contributions
Staff preferential vehicle purchase schemes
Free employer car parking

Shelbourne Motors Limited trading as Shelbourne Motors Portadown, Shelbourne Motors Nissan, Shelbourne Motors Newry, and Fleet4u is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Shelbourne Motors Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required

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