Aftermarket Service Coordinator - SAP & Field Support

Ingersoll Rand Inc.; Bradford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexi Time

Westfield Health medical cover

25 days annual leave plus bank hols

5 extra days option

Free on-site parking

Death in Service (4x)

Cycle to Work scheme

Employee Assistance Programme

Refer a Friend scheme

EV salary sacrifice scheme

Employee Share Programme

Job summary

Gardner Denver, part of Ingersoll Rand, is seeking an Aftermarket Service Coordinator in Bradford. You will act as the central link between customers, mobile engineers, and internal teams to ensure service work is planned efficiently and invoiced accurately.

Key duties include SAP-based service and parts orders, parts coordination, documentation handling, and KPI-driven WIP management. The role requires strong admin skills and customer-facing experience.

Qualifications

• Strong administration and organisational skills.
• Excellent customer service and communication skills.
• Good Microsoft Office skills, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail.

Responsibilities

• Create and manage service and parts orders through SAP.
• Coordinate parts deliveries to engineers and customers.
• Process engineer service documentation, ensuring labour, materials, and follow-up actions are invoiced.
• Monitor and manage Work in Progress (WIP).
• Maintain service and maintenance records for KPI reporting.
• Check stock availability and support quotations.
• Ensure information is consistent across SAP, FSL and other systems.
• Provide customer service and technical support by phone and email.
• Collaborate with colleagues to resolve issues and deliver service excellence.
• Support wider Aftermarket team activities and continuous improvement initiatives.
• Schedule services and coordinate engineers.
• Support preventative maintenance and service agreements.

Skills

Administration

Customer service

Excel

ERP SAP

CRM systems

Multi-priority management

Attention to detail

Communication skills

Tools

SAP

Salesforce Field Service

Job description

Gardner Denver, part of Ingersoll Rand, is seeking an Aftermarket Service Coordinator in Bradford. You will act as the central link between customers, mobile engineers, and internal teams to ensure service work is planned efficiently and invoiced accurately.

Key duties include SAP-based service and parts orders, parts coordination, documentation handling, and KPI-driven WIP management. The role requires strong admin skills and customer-facing experience.