Aftermarket Sales Coordinator

Britten-Norman; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the aerospace sector seeks an Aftermarket Sales Coordinator for full-time employment in Bembridge. This role is pivotal in driving revenue through effective sales strategies, customer relationship management, and operational oversight of aftermarket services. Ideal candidates will have experience in sales and customer support, particularly with technical products, and be equipped with strong communication and analytical skills.

Benefits

36 annual leave days

Contributory pension scheme

Private healthcare scheme

Flu vaccination

Dental and optical cover

Employee Assistance Program

Support with learning and professional development

Health screening and therapies

Digital GP

Referral bonus

Qualifications

• 2 years experience in a sales and customer support role.
• Customer account management experience.
• Experience with technical products in aerospace or engineering.

Responsibilities

• Take full ownership of sales activity for spare parts and aftermarket services.
• Manage customer enquiries and convert them into sales.
• Ensure maintenance of sales records and customer account history.

Skills

Sales experience

Customer account management

Communication

Rapport building

Analytical skills

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Aftermarket Sales Coordinator

Department: After Market

Employment Type: Full Time

Location: Bembridge

Description

• Permanent
• Full Time
• Competitive salary
• 40 Hours per week / Flexible start
• Location: Bembridge

The Aftermarket Sales Coordinator is responsible for generating revenue through the sale of spare parts, repairs, modifications, and related aftermarket services. Acting as the first point of contact for customers, the role combines proactive sales activity with account coordination and customer service. This includes managing enquiries, preparing quotations, processing orders, and ensuring timely delivery — all while building strong, long-term customer relationships. The coordinator is expected to meet individual and team sales targets, identify new business opportunities, and support cross-functional collaboration to ensure a seamless customer experience.

Key Responsibilities

Sales & Revenue

• Take full ownership of sales activity for spare parts, repairs, modifications, and aftermarket services.
• Manage inbound enquiries and convert them into profitable sales through tailored quotations and effective follow-up.
• Deliver against individual and team sales targets with accountability for monthly and quarterly turnover performance.
• Identify and pursue upsell/cross-sell opportunities within the customer base to increase average order value.
• Actively participate in marketing and business development activities to generate leads, support promotions, and improve product awareness.
• Focus on consistently improving both revenue and customer satisfaction through a structured, proactive approach.

Customer Relationship Management

• Serve as the primary point of contact between Britten-Norman and its aftermarket customers, ensuring tailored communication to meet specific client expectations.
• Own end-to-end customer account management from enquiry through to delivery while maintaining high responsiveness and professionalism.
• Maintain regular contact with all customers, using face-to-face meetings, video conferencing, or calls as appropriate.
• Handle customer issues, concerns, and escalations swiftly and diplomatically, involving the Aftermarket Manager when necessary.

Operational Delivery

• Ensure real-time maintenance of sales records, CRM data, order tracking, and customer account history.
• Provide accurate and timely quotations, orders, invoicing, and customer reporting in line with internal procedures.
• Ensure all support tasks are carried out in line with relevant SOPs and complete full contract reviews for each order.
• Support the Aftermarket Logistics & Stores Controller during peak periods or absence, including booking in, picking, packing, and dispatching parts.

Collaboration & Teamwork

• Maintain co-operative and productive inter-departmental and inter-company relationships to ensure exceptional service delivery.
• Communicate clearly and constructively with colleagues across logistics, engineering, finance, and leadership.
• Provide mentoring and assistance to junior team members where appropriate and contribute to team development.
• Identify risks early, raise concerns or uncertainties promptly, and support continuous improvement efforts across the business.

Reporting & Development

• Produce weekly, monthly, and quarterly reports on customer activity, sales performance, and outstanding orders.
• Support wider business initiatives through the creation of ad hoc spreadsheets, reports, and data summaries.
• Provide upward feedback to line management with suggestions for process or performance improvements.
• Participate in training as required and identify personal development opportunities to enhance role performance.

Skills, Knowledge and Expertise

• 2 years experience in a sales and customer support role
• Experience working with technical products or services ideally in aerospace, automotive, manufacturing, or engineering sectors
• Customer account management experience
• Experience managing quotes, orders, and pipelines in a sales or commercial environment
• Strong verbal and written communication at all levels (internal and external)
• Confident telephone and video communication style
• Ability to build rapport and maintain long-term customer relationships
• Clear and persuasive sales techniques
• Ability to analyse quote-to-order conversions, sales trends, and customer behaviours
• Proficient in Microsoft Excel, Outlook, Word

Benefits

• 36 annual leave days (inclusive of Bank and Public Holidays)
• Contributory pension scheme with a salary sacrifice option
• Private healthcare scheme
• Flu vaccination
• Dental and optical cover
• Employee Assistance Program
• Support with learning and professional development (courses and licenses)
• Health screening and therapies
• Digital GP
• Referral bonus